ICT / IT Technician Apprentice
SOMERS FORGE LIMITED
Stourbridge, West Midlands
Closes in 15 days (Friday 7 November 2025 at 11:59pm)
Posted on 21 October 2025
Contents
Summary
The Apprentice IT Support role is to help provide support and contribute to our onsite presence for end users at out office locations
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, between 8am and 5pm.
37 hours 30 minutes a week
- Start date
-
Monday 10 November 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide technical support to staff, troubleshooting hardware, software, and network issues
- Aid and support local IT team with Data and Security issues
- Work with 3rd party IT provider to support issues as needed
- Prioritise and schedule problems
- Assist in the installation, configuration, and maintenance of IT equipment (PCs, laptops, printers, mobile devices)
- Support the setup and management of user accounts, permissions, and access rights
- Help maintain IT asset records and documentation
- Learn appropriate software and hardware used and supported by the organization
- Monitor and report common IT issues to improve system reliability
- Support routine maintenance tasks and updates under supervision
- Ensure compliance with IT policies, procedures, and data security standards
- Learn and develop skills in networking, cloud platforms, and system administration
- Provide excellent customer service and communicate effectively with users of all technical levels
- Escalate unresolved or complex issues to relevant support
- Assist with Project delivery
The succesful apprentice will be expected to work between the 2 different locations- approximatley 2 days per week at each location.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- The Stables, Old Forge Trading Estate, Dudley Road, Stourbridge, DY9 8EL
- Prospect Road, Haywood Forge, Halesowen, West Midlands, B62 8DZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HALESOWEN COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
The apprentice will be expected to attend an online lesson one day per week.
In addition, the apprentice will be allocated with an assessor who will visit them within the workplace once eveyr 6-8 weeks.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Logical
- Team working
Other requirements
• Interest in IT, computers, and technology • Good problem-solving and analytical skills • Ability to work as part of a team and independently • Strong communication skills, both written and verbal • Willingness to learn and develop new skills • Organised, proactive, and reliable
About this employer
From our manufacturing facility in Halesowen, situated right in the heart of the industrial Black Country, we operate a varied range of Forging Presses and Hammers which gives us a unique capability to manufacture components from as little as 1 Kg to 80 tonnes with lengths up to 23 Metres.
After this apprenticeship
- There is the potential for a permanent position for the succesful canididate, on completion of this apprenticeship
Ask a question
The contact for this apprenticeship is:
HALESOWEN COLLEGE
Deborah Maley
dmaley@halesowen.ac.uk
01216027777
The reference code for this apprenticeship is VAC1000347356.
Apply now
Closes in 15 days (Friday 7 November 2025 at 11:59pm)
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