Administrator Apprentice
Compass
YORK (YO1 6ET)
Closes in 18 days (Tuesday 11 November 2025)
Posted on 20 October 2025
Contents
Summary
Joining a supportive team, you will learn the ropes and grow in confidence. Your role will support the wider team in keeping everything organised and running smoothly. From answering calls and emails, arranging travel or meetings, updating data or helping colleagues in Finance, People, Business Development and Marketing.
- Wage
-
£18,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday 9am to 5pm and Friday 9am to 4.30pm.
37 hours a week
- Start date
-
Monday 24 November 2025
- Duration
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1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a fast-growing organisation there is no average day or week – each one is different. The main functions of the role will be:
1. Deal with enquiries by telephone or multiple external and internal faced mailboxes in a professional, timely and helpful way.
2. Assist in arranging purchases of goods and services on behalf of the organisation including travel, accommodation and meeting facilities as required.
3. Supporting the team in day-to-day activities including issuing badges, eye care vouchers, training certificates.
4. Populate and cleanse of data on a daily/weekly/monthly/quarterly basis and contribute to the creation of quarterly and annual performance monitoring reports.
5. Maintain general office administrative duties such as filing, photocopying and scanning.
6. Supporting the wider Central Services Team in Finance, People, Business Development and Marketing as required.
Where you'll work
LANGTON HOUSE
5 PRIORY STREET
YORK
YO1 6ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
YORK COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will attend York College for one day per week during college term time and the remainder of your training will take place in the workplace.
Requirements
Essential qualifications
GCSE in:
- 3 other subjects (grade 4)
- English (grade 4)
- maths (grade 4)
Desirable qualifications
BTEC in:
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Positive, flexible attitude
- Solution-focussed attitude
About this employer
Established in 1986, we run school nursing, school health and wellbeing services, substance misuse and sexual health services for children and young people across England. We are among the “trailblazers” for the government’s drive to establish Mental Health Support Teams in schools. We have increased from 200 to over 500 staff in the last few years.
https://compass-uk.org/ (opens in new tab)
Company benefits
• 27 days holiday plus bank holidays • Life assurance at 2 x basic salary • Competitive contributory pension scheme • 24/7 Employee Assistance Programme and OH service • Sick pay • Learning & development opportunities and career progression
After this apprenticeship
There is the opportunity to work in other multi-functional teams or services within the organisation.
Ask a question
The contact for this apprenticeship is:
YORK COLLEGE
apprenticeships@yorkcollege.ac.uk
01904 770368
The reference code for this apprenticeship is VAC1000347298.
Apply now
Closes in 18 days (Tuesday 11 November 2025)
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