Customer Service Operations Assistant Apprentice
ADVANTAGE AUTO PARTS LIMITED
Coventry (CV4 9TB)
Closes in 17 days (Monday 17 November 2025 at 11:59pm)
Posted on 20 October 2025
Contents
Summary
This is a customer service role, focusing on helping customers buy the correct products, answer queries online and make sales via telephone. You will be responding to online queries and making telephone calls. General office administration. Full training will be given.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 9.00am - 5.00pm, with 30 minutes for lunch.
37 hours 30 minutes a week
- Start date
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Monday 24 November 2025
- Duration
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1 year 5 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assisting customers purchase the correct parts
- Responding to online queries and taking telephone calls
- General office administration
- Processing returns
- Updating inventory on the warehouse management system
Where you'll work
5 Binns Close
Coventry
CV4 9TB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INTEC BUSINESS COLLEGES LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Customer Service Practitioner Level 2 Apprenticeship Standard
- End Point Assessment
Requirements
Essential qualifications
GCSE in:
- English (grade A* - C / 9 - 4)
- Maths (grade A* - C / 9 - 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Eager and willing to learn
- Hard working
- Ebay experience preferred
- Microsoft Excel skills
- Microsoft Word skills
- Friendly
- Trustworthy
- Willing to learn and progress
Other requirements
The nearest train station is Berkswell station – unit is 2 mins walk from here. Requires the candidate to be efficient and deal with customer enquiries speedily.
About this employer
Hello and a warm welcome to Advantage Auto Parts! We specialise in brake calipers, discs & pads, and wheel bearings kits. We are immensely proud to share that we have one of the biggest ranges of brake calipers, discs & pads and wheel bearings in Europe, fully stocked in our warehouses, ready to be dispatched. There are several unique things that make us stand out from the rest our competition: We care about delivering a good service to our customers, and although it doesn’t happen very often, when things go wrong (which they sometimes do), we take it personally and act on it promptly. We engage experienced engineers who have had long standing careers with well known car manufacturers in developing quality products, and over time we have slowly built up our parts to cover a large range of passenger and light commercial vehicles. Given that we stock the items ourselves means that you will receive your parts very quickly (mostly next day). Finally and most importantly, Advantage is run by a friendly close nit team who ensure that the wheels run smoothly (pun intended!). Our ambition is to continue servicing our customers as best we can and growing our team of friendly faces to maintain our quality standards.
After this apprenticeship
- Potential for a full-time position for the suitable apprentice upon completion of a successful apprenticeship with an uplift in salary
- Progression to customer service management and potentially warehouse management
Ask a question
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Tracey Chaplin
tracey.chaplin@intecbusinesscolleges.co.uk
07580 997408
The reference code for this apprenticeship is VAC1000347279.
Apply now
Closes in 17 days (Monday 17 November 2025 at 11:59pm)
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