Apprentice Solicitors Receptionist

CLOWES & CO. LLP

Stoke-On-Trent (ST9 9NN)

Closes in 22 days (Friday 14 November 2025 at 11:59pm)

Posted on 22 October 2025

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Summary

As the first point of contact for our firm, you’ll play an important role in creating a positive first impression. You’ll greet clients, answer phone calls, and help keep the office running smoothly. This is a great opportunity for someone who enjoys a varied role and likes to be at the heart of a busy, friendly office.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9am to 5pm.

35 hours a week

Start date

Monday 17 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Responsibilities:

  • Greeting clients and visitors in a professional and friendly manner
  • Answering incoming phone calls, directing them to the right person or taking accurate messages
  • Handling post: opening, scanning, and distributing incoming mail; preparing and sending outgoing post
  • Assisting with new matters, including setting up files for new clients (both paper and electronic)
  • Providing general office support, such as scanning, photocopying, filing, and data entry
  • Maintaining a tidy and welcoming reception area and ensuring meeting rooms are ready for appointments
  • Supporting the wider team with day-to-day administrative tasks as needed
  • Working towards and completing your apprenticeship qualification

Where you'll work

20 Leek Road
Stockton Brook
Stoke-On-Trent
ST9 9NN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STOKE ON TRENT COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Training will take place in the workplace, with visits and support support from a dedicated subject Skills Coach

More training information

The Apprentice will be able to utilise the College facilities at either of Stoke-on-Trent College's campuses should they require (Burslem & Cauldon)

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade D/3 or above)
  • Maths (grade Grade D/3 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Friendly and approachable

About this employer

We are a small, friendly solicitor’s firm dedicated to providing a professional and personal service to our clients. We take pride in creating a welcoming environment where clients feel comfortable and supported from the moment they walk through the door. We’re now looking for a receptionist to join our team, someone who enjoys helping others, is organised, and can bring warmth and professionalism to our reception.

https://clowessolicitors.co.uk/ (opens in new tab)

Company benefits

A supportive and welcoming working environment. Opportunities to learn about the day-to-day running of a legal practice. Competitive pay depending on experience. The chance to be part of a small team that values every member’s contribution.

After this apprenticeship

  • Up on completion of the apprenticeship, opportunities for further learning and development can be considered. Including possible advancement to a Level 3 apprenticeship

Ask a question

The contact for this apprenticeship is:

STOKE ON TRENT COLLEGE

The reference code for this apprenticeship is VAC1000347273.

Apply now

Closes in 22 days (Friday 14 November 2025 at 11:59pm)

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