Apprentice Onboarding Administrator
Gloucestershire College
Gloucester (GL2 5JQ)
Closes in 11 days (Monday 3 November 2025)
Posted on 17 October 2025
Contents
Summary
You'll support the recruitment process by assisting in advertising job vacancies, undertaking a range of administrative tasks, & participating in telephone interviews. You'll be responsible for handling telephone calls, emails & responding to enquiries. You'll develop the skills & knowledge required to deliver a high-quality service.
- Wage
-
£24,734.47 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday- Thursday, 08:30 - 17:00 and Friday, 08:30 - 16:30
37 hours a week
- Start date
-
Monday 8 December 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your daily duties will include:
- Helping provide a friendly and professional recruitment service to employers and apprentices
- Uploading job vacancies to the Apprenticeship Service Platform
- Using and updating different computer systems to help match apprentices with employers
- Keeping the list of apprenticeship candidates up to date to make sure strong applicants are ready for vacancies
- Working closely with the Apprenticeship Team Leader and the administration team to help with tasks related to welcoming and matching apprentices to jobs
- Supporting with telephone interviews and give helpful advice to apprenticeship applicants
- Be the first point of contact for phone calls and messages for the team
- Attending college open evenings and other events to promote apprenticeships to potential applicants
- Helping prepare materials needed for events and make sure the team has the resources they need
- Actively promote the services offered by the Employer Training and Apprenticeships team
- Supporting the team with daily tasks and suggest ways to improve how things are done
- Completing and working towards the Customer Service Practitioner Apprenticeship Standard as part of your learning and development
Where you'll work
Gloucestershire College
Llanthony Road
Gloucester
GL2 5JQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GLOUCESTERSHIRE COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Customer Service Practitioner Level 2 Apprenticeship Standard
- Workplace delivery and a structured scheme of work
Requirements
Essential qualifications
GCSE in:
- English (grade 1)
- Maths (grade 1)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
Other requirements
The successful applicant will have to be willing to undergo a DBS check.
About this employer
A career with us means much more than just a salary- we know that our people are our greatest asset. We provide an empowering, values-based environment where we all play a part in inspiring a future generation, working towards an inspirational vision. We are passionate about learning and pride ourselves in developing our staff; we will support you both professionally and personally to develop all the skills necessary to make this your next success. We value mutual respect and believe that trust, respect and civility bring out the best in people. We also work collaboratively utilising the different knowledge, skills and experiences we each have; we strive to create an environment where everyone can give of their best. Working with committed colleagues, we also offer an attractive benefits package, please click on the benefits link to find out more about the range offered. We celebrate the fact that our students and staff, our partners and friends, are from different social and ethnic backgrounds, different faiths, sexual orientation and ages. We are committed to equality, diversity and inclusion and we want our workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and we would encourage all applicants that identify with this to apply. In accordance with Keeping Children Safe in Education 2024, we will carry out an online search as part of our due diligence on successful candidates.
https://www.gloscol.ac.uk/ (opens in new tab)
Company benefits
27 days’ annual leave, increasing to 32 days after 5 years’, plus an additional 3 days during Christmas closure and auto enrolment into the People’s Pension matched contribution scheme.
After this apprenticeship
Potential position upon completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
GLOUCESTERSHIRE COLLEGE
GC Employer Training and Apprenticeships
Apprenticeshipvacancies@gloscol.ac.uk
0345 155 2020
The reference code for this apprenticeship is VAC1000347193.
Apply now
Closes in 11 days (Monday 3 November 2025)
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