Warranty Administrator Apprenticeship
MSX INTERNATIONAL LIMITED
Colchester (CO4 3GS)
Closes in 15 days (Friday 7 November 2025 at 11:59pm)
Posted on 21 October 2025
Contents
Summary
We have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as: Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
- Wage
-
£15,704 to £25,396.80, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 8am to 5pm (40 hours per week).
40 hours a week
- Start date
-
Sunday 7 December 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Working in a team of up to nine assessors in an open plan office
- Record data as required into a bespoke computer application (training provided)
- Assess warranty claims on OEM systems and liaise with and where required the Retailers via telephone and e-mail
- Ensure all data is aligned with all the correct processes, technical bulletins and campaigns
- Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
- Administer the necessary documentation to support the warranty claims
- Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology
- Complete all work to a minimum quality requirement assessed by MSXI and customer management
Where you'll work
Clingoe House, Knowledge Gateway
Boundary Road
Colchester
CO4 3GS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACTIVATE LEARNING
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficiency Diagnostic and Repair Enhancement Parts, Accessories and Service Performance Technical Information Sales Performance and Distribution Actionable Insights Learning
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
The candidate will support in warranty administration with the offer of a full time role on completion, dependant on performance
Ask a question
The contact for this apprenticeship is:
ACTIVATE LEARNING
Papiha.whitehouse@activatelearning.ac.uk
The reference code for this apprenticeship is VAC1000347073.
Apply now
Closes in 15 days (Friday 7 November 2025 at 11:59pm)
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