IT Technician Apprenticeship
MARTIN-KAYE LLP
TELFORD (TF3 4LY)
Closes in 13 days (Wednesday 5 November 2025 at 11:59pm)
Posted on 17 October 2025
Contents
Summary
We are a small team who support the daily running of all four offices from our Head office in Telford. We have offices in Shrewsbury, Wem and Wolverhampton. You will liaise with all members of the firm, clients and visitors with the role. when required. The long-term aim is to be able to offer the apprentice a permanent role in our team.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday 9.00am - 5.00pm
37 hours 30 minutes a week
- Start date
-
Wednesday 12 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
· Setting up new Mini PCs and Laptops
· Performing regular updates on Mini PCs and Laptops
· Resolving IT issues by liaising with our external IT hosting provider Nasstar
· Providing training on the system to new users on induction day and follow up training after 1 month
· Amending word templates for use within the case management system
· Maintaining spreadsheets for reports, using basic and more complex excel formulas. Extracting data from main database for use within Excel
· Liaising with users and designing, building and maintaining the case management system SOS, the Client Management System using simple coding/scripting
· Supporting and training existing members of staff on the system including new process and developments
· Keep updated on windows/security/SOS and other software updates/developments that impact Martin Kaye, provide relevant information to the Partners on next steps / action required.
· Assist in the maintenance and development of the firm’s website
· Assist in maintaining the firm’s online office manual (knowledge base) and APX forms
· Assist with the firm’s system process’s/contracts and equipment such as photocopiers, phones, comms equipment
· Assist in maintaining the firms IT A&P issues spreadsheet and keeping users update on progress
· Continue further personal development training watching webinars and carry out research on software that apply to Martin Kaye
Where you'll work
THE FOUNDRY
EUSTON WAY
TOWN CENTRE
TELFORD
TF3 4LY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TELFORD COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Day release at Telford College
- Mentor support within the workplace
- Allocated assessor to visit you in the workplace
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 / C)
- Maths (grade 4 / C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Adaptable
- Work under pressure
About this employer
Martin Kaye Solicitors have grown at an incredible rate since we began in 1985 with just three members of staff! Since then, we have worked hard to maintain our independence and are now one of the largest and most reputable legal firms practicing in Shropshire and the West Midlands. The practice is also recognised by the independent law directory Legal 500.
After this apprenticeship
- Full time role depending on successful completion of apprenticeship and operational needs
Ask a question
The contact for this apprenticeship is:
TELFORD COLLEGE
Chris Field
chris.field@telfordcollege.ac.uk
01952 642452
The reference code for this apprenticeship is VAC1000347027.
Apply now
Closes in 13 days (Wednesday 5 November 2025 at 11:59pm)
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