Medical Administrator Apprentice (£7.55 - £10.00/hour)
Ailsa Craig Medical Practice
MANCHESTER (M13 0YL)
Closes in 25 days (Friday 21 November 2025)
Posted on 24 October 2025
Contents
Summary
A very exciting opportunity to provide assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, via the telephone or online.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
£7.55/hour and £10.00/hour if 18 and above
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, times to be confirmed.
37 hours a week
- Start date
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Monday 1 December 2025
- Duration
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1 year 4 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The successful candidate will undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
Main Duties:
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols.
- Deal with all general enquiries, explain procedures and ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are managed in a logical and non-disruptive manner.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Receiving patients, consulting with members of the practice team and maintaining and monitoring the practice appointments system.
- Process appointment requests, new and follow-up, from patients via online requests, telephone and in person.
- Deal with visit requests as per practice protocol.
- Process repeat prescription requests in accordance with practice guidelines (paper, telephone and email requests).
- Handing completed repeat prescriptions to patient and checking names and address.
- Process patients' change of address via computer data entry.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Receive and make telephone calls as required (internal and external). Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Company Benefits:
- NHS Pension.
- NHS discounts.
- Free parking.
Where you'll work
270 DICKENSON ROAD
MANCHESTER
M13 0YL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAMAR LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 apprenticeship standard with Medical Pathways.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
About this employer
GP training practice located outside central Manchester with a growing list of 11,300 patients. The team consists of 3 GP partners, 4 salaried GPs, an Advanced Nurse Practitioner, practice-based pharmacist, 2 practice nurses, 1 health care assistants, a trainee nurse associate, first contact physio and a focussed care practitioner supported by a fabulous administration team.
After this apprenticeship
Upon completion of the apprenticeship, there will be an opportunity to join the team in a full-time position.
Ask a question
The contact for this apprenticeship is:
DAMAR LIMITED
Sabina Adam
sabina.adam@damartraining.com
07566 289 979
The reference code for this apprenticeship is VAC1000346996.
Apply now
Closes in 25 days (Friday 21 November 2025)
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