Business and Personnel Administrator Apprentice

WCM (NATIONAL) LTD

PRIORY PARK (HU13 9PB)

Closes in 16 days (Monday 3 November 2025 at 11:59pm)

Posted on 16 October 2025

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Summary

An exciting opportunity has arisen to become a Business & Personnel Administrator Apprentice at WCM National Limited! Learn the ropes of business administration, customer service, and team coordination, all while working towards a recognised Level 3 Business Admin qualification and building a long-term future with WCM.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
7.45am to 4.45pm, Monday - Friday.

40 hours a week

Start date

Tuesday 4 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answer incoming calls and emails from customers, engineers, and suppliers.
  • Log service calls and maintenance requests accurately into the system.
  • Provide updates to customers on the progress of their service requests.
  • Liaise with engineers to coordinate call-outs, repairs, and follow-ups.
  • Assist with scheduling planned maintenance visits.
  • Update and maintain service records and job sheets.
  • File and organise both digital and physical documentation.
  • Assist with generating invoices and processing purchase orders.
  • Input data accurately into CRM and job management systems.
  • Support with stock control and ordering parts when required.
  • Learn how to manage engineer diaries and route planning efficiently.
  • Support colleagues with ad-hoc admin tasks and small projects.
  • Attend team meetings and contribute to process improvements.
  • Shadow different departments to gain a full understanding of the business.

Where you'll work

UNIT 9
PRIORY TEC PARK
SAXON WAY
PRIORY PARK
HU13 9PB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Apprenticeship in Business Administration, consisting of:

  • Level 3 Apprenticeship in Business Administration
  • Level 2 Functional Skills in mathematics (if applicable)
  • Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off-the-job training will also be required as part of the apprenticeship. There will also be an end-point assessment. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

Wessex Catering has been dedicated to giving our Customers outstanding Catering and Electrical Maintenance lead by our trained engineering workforce. We have been providing a service to the Catering Industry for over 20 years in which during this time we have built a relationship with our large client base offering both Catering, Electrical Maintenance and installation projects.

After this apprenticeship

  • After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hullbusiness.co.uk

The reference code for this apprenticeship is VAC1000346993.

Apply now

Closes in 16 days (Monday 3 November 2025 at 11:59pm)

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