Customer Service Apprentice

CPD Direct

NORTH HUMBERSIDE (HU5 1SG)

Closes in 11 days (Monday 3 November 2025 at 11:59pm)

Posted on 16 October 2025

Print

Contents

Summary

CPD Direct is excited to welcome a Customer Service Apprentice to their friendly, supportive team. Working alongside the Direct Sales Team, you’ll play a key role in delivering an outstanding experience for SME customers and gain hands-on experience across all aspects of customer service while completing a nationally recognised apprenticeship.

Wage

£13,348.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday to Thursday, 8.00am - 4.00pm. Friday, 8.00am - 1.00pm.

34 hours a week

Start date

Tuesday 4 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Respond to customer enquiries via phone, email, live chat, and in person.
  • Shadow experienced colleagues to learn how to resolve complaints and find effective solutions.
  • Help maintain accurate customer records and transaction logs.
  • Support the processing of orders, forms, and requests.
  • Learn to provide clear, professional product and service information.
  • Participate in team meetings and training sessions.
  • Complete apprenticeship coursework and demonstrate progress in your skills and knowledge.

Where you'll work

I PARK INDUSTRIAL ESTATE
INNOVATION DRIVE
HULL
NORTH HUMBERSIDE
HU5 1SG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Level 3 Advanced Apprenticeship in Customer Service Specialist consisting of:

  • Level 3 Standard in Customer Service Specialist
  • Level 2 Functional Skills in Mathematics (if applicable)
  • Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. There will also be an end point assessment. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative

About this employer

CPD Direct was founded in 1988 and was originally a local supplier of cleaning and paper products to businesses in the East Yorkshire region. Three decades of consistent growth later and today, CPD Direct is one of the UKs largest independent distributors of cleaning, paper and personal hygiene products, catering disposables, food and beverage and much, much more.

After this apprenticeship

  • After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hullbusiness.co.uk

The reference code for this apprenticeship is VAC1000346989.

Apply now

Closes in 11 days (Monday 3 November 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.