Apprentice Medical Receptionist - REF 14128

Roman Road Health Centre

LANCS (BB2 3UY)

Closes on Friday 16 January 2026

Posted on 17 October 2025

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Summary

Roman Road Health Centre in Blackburn are recruiting for an Apprentice Medical Receptionist. The successful candidate will work towards completing a Level 3 Business Administrator apprenticeship over the duration of 18 months.

• Wage:

  £16,770 a year

  Check minimum wage rates (opens in new tab)

  £322.50 per week

• Training course: Business administrator (level 3)
• Hours: Shift patterns - 8.00am - 4.00pm and 10.30am - 6.30pm – alternate weeks (Monday -Friday) 30 min lunch break.

  37 hours 30 minutes a week

• Start date:

  Friday 23 January 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Various administration duties, (Filing, Copying, Answering calls, using IT systems, spreadsheets, managing patient files
• Talking to patients both on and off the phone
• Accounts
• Operating Clinical IT System

Where you'll work

ROMAN RD HEALTH CENTRE
FISHMOOR DRIVE
BLACKBURN
LANCS
BB2 3UY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTH LANCS. TRAINING GROUP CIC

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Level 3 Business Administrator Apprenticeship Standard
• Work based learning
• Functional Skills 

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Customer care skills
• Team working
• Non judgemental
• Team player

About this employer

The practice is based in a purpose built health centre in East Lancashire. We are a friendly practice with approximately 6100 patients. We are a teaching /training and research practice and offer excellent management and administration support. We are strongly involved in training, taking trainee GP's as well as medical students from Manchester.

After this apprenticeship

• Progression onto full time employment 

Ask a question

The contact for this apprenticeship is:

NORTH LANCS. TRAINING GROUP CIC

Recruitment

recruitment@nltg.co.uk

01254395355

The reference code for this apprenticeship is VAC1000346932.

Apply now

Closes on Friday 16 January 2026

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