Apprentice Customer Services Administrator
MANOR DEVELOPMENT COMPANY LTD
SHEFFIELD (S2 1AS)
Closes in 11 days (Thursday 30 October 2025 at 11:59pm)
Posted on 16 October 2025
Contents
Summary
To administer all aspects of the company’s sales and customer service operations including all property lets, meeting room bookings, virtual and other related services and includes the relevant administration and information processing systems to ensure effective working across all our sites within the organization including Alison Business Centre.
- Wage
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£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday 9am to 5pm
May be required to work additional or slightly amended hours depending on business needs.
37 hours 30 minutes a week
- Start date
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Friday 31 October 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Responsible to the Operations Manager, duties will range with mentoring and support from:
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Cover the Alison Business Centre/site 3 reception, receive visitors on behalf of Alison Business Centre and its licensees
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Monitor as an assistant the security measures for entry and exit to the building and are followed at all times, including opening up of reception, main doors and shutters to the building and closure of all, at the end of the working day
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Monitor Site CCTV system
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Manage incoming and out-going post including monitoring and maintaining appropriate postage stock levels
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Monitoring and maintain appropriate stock levels of stationery
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Assist as the first point of contact with regards to sales of offices, workshops, virtual mail-boxes, meetings, conferences and other related services
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Monitor enquiry emails daily, record on zo-ho and monitor source of enquiries
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Obtain relevant licensee information, support in negotiating sales, terms and conditions of tenancy/bookings and set-up new licensees on decorous
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Execute occupation/booking procedures
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Ensure all bond and rent payments are timely received and invoices are set-up in decorus
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Issuing Licensee Agreements, assigning keys/fobs, security information and mailbox addresses and confirmation of room bookings including recording of meter readings etc as required
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Provide refreshments for meeting and conference bookings as and when ordered
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Assist as the first point of contact for after sales care in relation to licensee issues, enquiries and complaints.
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Undertake initial fault-finding exercise and attempting to solve the issues before reporting to/passing onto Operations Manager
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Assist with vacation procedures, including collection of keys and fobs and inspections of premises, ensure paper-work is completed and recording final meter readings for outgoing licensees
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Monitor and maintain appropriate refreshment stock levels for meetings and order buffets as required
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Advising the relevant utility providers and business rates authority of changes in licenses as necessary and ensuring the accounts dept is made aware that these have been undertaken
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To carry out all procedures, responsibilities etc within the organisational guidelines as laid down within the company policies
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To take on any other duties as defined by the Company(s) that facilitates the smooth running of Manor Development Company Ltd (and other associated companies) under the instruction of the Board/Chief Executive
Where you'll work
MANOR DEVELOPMENT CENTRE
40 ALISON CRESCENT
MANOR
SHEFFIELD
S2 1AS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SHEFFIELD COLLEGE, THE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Apprentice Standard Business Administrator Level 3
One day per month College attendance at Pennine Five Campus:
Block 5, Pennine Five, 18 Hawley Street, Sheffield, S1 4WP
https://www.sheffcol.ac.uk/pennine-five
Assessment:
Knowledge test, project and portfolio of evidence
Qualification: Business Administration Apprenticeship Level 3
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Punctual
- Confident telephone manner
Other requirements
A Driving Licence is desirable. Standard minimum 3 month probationary period for all new positions
About this employer
Manor Development Company Ltd is a charity and social enterprise set up to support the local regeneration of the Manor Estate.
After this apprenticeship
Sustained employment with further accredited training for the committed candidate prepared to work hard and learn and develop with the team.
Ask a question
The contact for this apprenticeship is:
SHEFFIELD COLLEGE, THE
The reference code for this apprenticeship is VAC1000346931.
Apply now
Closes in 11 days (Thursday 30 October 2025 at 11:59pm)
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