Housing Apprentice
Eastleigh Borough Council
Hampshire (SO50 9YN)
Closes in 10 days (Thursday 30 October 2025 at 11:59pm)
Posted on 16 October 2025
Contents
Summary
A fantastic opportunity to join us at Eastleigh Borough Council in our Housing Landlord Services team as a Housing Apprentice. We are looking for a confident individual who can converse easily with people and enjoys working in an environment where every day is different.
- Wage
-
£24,406 a year
- Training course
- Housing and property management (level 3)
- Hours
-
Monday – Thursday, 08:30 - 17:00.
Friday, 08:30 to 16:30.
37 hours a week
- Start date
-
Monday 24 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role is focussed on supporting our tenants through providing a range of housing management services including:
- Dealing with customer enquiries
- Carrying out property inspections
- Completing property viewings and tenancy signups
- Following up on repairs issues
- Monitoring rent accounts
- Develop effective professional relationships with our residents
- Offer clear, supportive and accurate advice
- Follow established procedures for tenancy related matters
- Use computer-based information systems for managing customer cases
- Ensure accurate and up to date record keeping
Where you'll work
Eastleigh House
Upper Market Street
Eastleigh
Hampshire
SO50 9YN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KINGDOM ACADEMY LIMITED
Training course
Housing and property management (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
- Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
- Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
- Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
- Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
- Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
- Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
- Problem Solving: Use a problem solving and flexible approach in their day to day duties.
- Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
- Decision making: Effective decision making in order to apply the businesses objectives and priorities.
Training schedule
You will undertake the Level 3 Housing and Property Management apprenticeship. The delivery for the apprenticeship will be in the workplace/via Teams with Professional Coaches. Apprentices are supported with work-based assignments and create a portfolio of evidence for an end point assessment.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Able to adjust work priorities
Other requirements
- Passing a Disclosure and Barring Service (DBS) check - Full UK driving license
About this employer
Eastleigh Borough Council is a progressive local authority which employs around 500 staff. The borough is divided into five local areas: - Bishopstoke, Fair Oak and Horton Heath - Bursledon, Hamble-le-Rice and Hound - Chandlers Ford and Hiltingbury - Eastleigh - Hedge End, West End and Botley As a council, we are proud of our record of delivering excellent services, that improve the lives of our residents and support the communities that make up Eastleigh Borough. Our success in doing so was recognised when we were named Council of Year 2022 by the Association for Public Service Excellence (APSE).
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
If a vacancy is available at the end of the apprentice’s fixed term contract, they will be able to apply for this.
Ask a question
The contact for this apprenticeship is:
KINGDOM ACADEMY LIMITED
The reference code for this apprenticeship is VAC1000346818.
Apply now
Closes in 10 days (Thursday 30 October 2025 at 11:59pm)
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