Governance & Quality Assurance Apprentice
PERSONALIZED CARE PLUS LTD
Derby (DE24 8AA)
Closes in 8 days (Friday 31 October 2025 at 11:59pm)
Posted on 20 October 2025
Contents
Summary
The apprentice will support the Governance Team in ensuring compliance with legislation, regulatory standards, and internal frameworks. This role provides workplace experience in governance, compliance, and risk management, including maintaining risk registers, monitoring standards, and supporting audits.
- Wage
-
£24,375 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm. 30 minutes allocated for lunch.
37 hours 30 minutes a week
- Start date
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Saturday 15 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
On a typical day or week, the apprentice will:
- Support the Governance Team by maintaining risk registers and helping to identify, monitor, and escalate organisational risks.
- Assist in monitoring compliance with legal, regulatory, and company standards, ensuring accurate records are kept.
- Contribute to audits, inspections, and governance meetings by preparing evidence and supporting documentation.
- Help update and review company policies, procedures, and compliance frameworks in line with regulatory requirements.
Where you'll work
Suite 4.5-4.6, Litchurch Plaza
Litchurch Lane
Derby
DE24 8AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DCG
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Confidentiality
Other requirements
Apprentices will be expected to handle confidential and sensitive information in line with GDPR and safeguarding requirements. The role may occasionally involve supporting governance activities outside of core duties, such as preparing for audits, inspections, or governance meetings. Applicants should be comfortable using IT systems, maintaining accurate records, and working in a detail-focused environment. Some travel to external meetings or training sessions may be required. If we are interested in taking your application further, you will receive an email from a derby college email address (@derby-college.ac.uk). Please make sure that you check your inbox as well as your spam/junk folders, so you do not miss out on the opportunity to apply.
About this employer
Personalized Care Plus Ltd is a care provider based in Derby, committed to delivering high-quality, person-centred care and support services. From our offices at Pride Park, we oversee a dedicated team that works across the region to ensure compliance with Care Quality Commission (CQC) standards and other regulatory frameworks. As a growing organisation, we pride ourselves on fostering a supportive and professional working environment where staff are encouraged to develop their skills and progress within the company. Our Governance Team plays a vital role in maintaining quality, safety, and compliance, ensuring the services we provide meet the highest standards of care.
After this apprenticeship
On successful completion of the apprenticeship, the candidate will be well-placed to progress into governance, compliance, and quality-focused roles. Possible career routes include:
- Governance or Compliance Officer – supporting ongoing compliance and regulatory monitoring.
- Quality Assurance Officer – ensuring services meet CQC and internal quality standards.
- Risk Officer / Risk Coordinator – specialising in identifying, managing, and reporting organisational risks.
- Policy & Governance Assistant – focusing on developing and reviewing internal governance frameworks.
- At Personalized Care Plus, we are committed to supporting career development. Apprentices who successfully complete this programme may have the opportunity to progress internally into permanent governance, compliance, or quality assurance positions, with clear pathways to more senior roles such as Governance Lead or Quality Manager.
- The apprenticeship also provides a strong foundation for further professional development, such as Level 4 or 5 qualifications in compliance, governance, or risk management, or sector-specific accreditations
Ask a question
The contact for this apprenticeship is:
DCG
Chloe Westhead
chloe.westhead@derby-college.ac.uk
The reference code for this apprenticeship is VAC1000346738.
Apply now
Closes in 8 days (Friday 31 October 2025 at 11:59pm)
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