Administration Apprentice

CT Skills

5 Thorpe Close, Banbury, OX16 4SW (OX16 4SW)

Closes in 22 days (Friday 7 November 2025)

Posted on 15 October 2025

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Summary

Joining an established and supportive team, you'll ensure the smooth operation of daily tasks and provide essential administration and customer service support. Every day is different in terms of actual tasks, but one thing is for sure - you'll be busy!

• Wage:

  £14,722.50 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Thursday 9am to 5pm, finish at 4pm on Fridays.

  37 hours 30 minutes a week

• Start date:

  Monday 10 November 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Answering incoming calls, passing to relevant person / taking messages
• Responding to admin emails
• Raising call outs and passing to the relevant manager
• Booking in domestic / mobility services with tenants
• Allocating visits on our system software
• Ordering domestic parts (to include parts for a future move to lift parts)
• Compiling monthly compliance and KPI spreadsheets
• Logging test sheets
• Updating clients' portals, sharing jobs sheets and reports daily
• Issuing service sheets and reports directly to specific clients
• Minimum of 6 hours per week spent on apprenticeship work and training (3 hours allocated on a Friday)

Where you'll work

5 Thorpe Close, Banbury, OX16 4SW
OX16 4SW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CT SKILLS LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about the modules. You will be given a minimum of 3 hours per week (Fridays) to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

Requirements

Desirable qualifications

GCSE or equivalent in:

None required (grade None required)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Attention to detail
• Communication skills
• Customer care skills
• IT skills
• Organisation skills

About this employer

Cotswold Lifts are an independent provider of the supply, installation and maintenance of lifts (passenger, goods and access) to both clients across education, medical, commercial, industrial and government sectors, as well as private residences (bed and bath hoists, stair lifts etc.)

After this apprenticeship

Supporting the whole team means you will gain experience in a range of areas, including Customer Quotes, Accounts & Invoicing, Sales & Operations, and so there is potential for your role to become focused in one of these and develop further.

Ask a question

The contact for this apprenticeship is:

CT SKILLS LIMITED

The reference code for this apprenticeship is VAC1000346710.

Apply now

Closes in 22 days (Friday 7 November 2025)

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