Level 3 Team Leader apprenticeship at Grove House Surgery, Shepton Mallet

Grove House Surgery

SOMERSET (BA4 5UH)

Closes in 4 days (Thursday 23 October 2025 at 11:59pm)

Posted on 15 October 2025

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Summary

This is a new vacancy for an apprentice to join the Patient Services Team. We are looking for an outgoing and enthusiastic individual. This is an excellent opportunity to start a career in front facing Team Leadership within the health care setting. You will learn a wide range of skills and will play an integral role in the surgery.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Team leader (level 3)
Hours
Monday - Friday, between 8.00am and 6.30pm

37 hours a week

Start date

Monday 3 November 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Working with the Patient Services Team answering the telephone, liaising with staff and patients and accessing patient medical records
  • Using EMIS our clinical IT software for patient management
  • General admin tasks such as photocopying, emails, post, filing
  • Writing correspondence to support doctors and other medical staff
  • General administrative support throughout the practice
  • Operating office equipment
  • Making and receiving telephone calls- both external and internal
  • Working effectively with others
  • Producing a variety of documents
  • Working within a strict code of confidentiality
  • Having a thorough knowledge of practice policies and procedures and work within them
  • Participating in an annual individual performance review
  • Undertaking training as required for the better performance of the job and maintaining a record of personal and professional development
  • Working well within a team, communicating and sharing
  • Able to be flexible to meet the needs of the surgery
  • Learn skills in the role of team management, including staff rota, monitoring of workload, one to ones and appraisals

Where you'll work

GROVE HOUSE SURGERY
WEST SHEPTON
SHEPTON MALLET
SOMERSET
BA4 5UH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOMERSET SKILLS & LEARNING CIC

Training course

Team leader (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use resources to implement operational and team plans.
  • Use tools to organise, prioritise and allocate daily and weekly work activities.
  • Able to collate and interpret data and information and create reports.
  • Identify and support the development of the team through informal coaching and continuous professional development.
  • Use information and problem-solving techniques to provide solutions and influence the decision-making process.
  • Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
  • Review work processes to identify opportunities to improve performance and for continuous improvement.
  • Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
  • Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
  • Manage others through change by identifying challenges and the activities to resolve them.
  • Interpret organisational strategy and communicate how this impacts others.
  • Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
  • Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
  • Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
  • Manage and maintain relationships with a diverse workforce and stakeholders.
  • Negotiate with and challenge stakeholders to manage change and reduce conflict.
  • Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
  • Identify future changes in the sector such as technology advances that may impact their organisation.
  • Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.
  • Use resources to implement operational and team plans.
  • Use tools to organise, prioritise and allocate daily and weekly work activities.
  • Able to collate and interpret data and information and create reports.
  • Identify and support the development of the team through informal coaching and continuous professional development.
  • Use information and problem-solving techniques to provide solutions and influence the decision-making process.
  • Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
  • Review work processes to identify opportunities to improve performance and for continuous improvement.
  • Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
  • Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
  • Manage others through change by identifying challenges and the activities to resolve them.
  • Interpret organisational strategy and communicate how this impacts others.
  • Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
  • Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
  • Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
  • Manage and maintain relationships with a diverse workforce and stakeholders.
  • Negotiate with and challenge stakeholders to manage change and reduce conflict.
  • Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
  • Identify future changes in the sector such as technology advances that may impact their organisation.
  • Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.

Training schedule

Team Leader Level 3 Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Flexible and adaptable
  • Understands confidentiality
  • Reliability

Other requirements

Successful applicants will be subject to a DBS check. Please consider how you will travel to the place of work, particularly if you rely on public transport. At times, hours may need to be changed at short notice to meet the needs of the surgery. If you are a patient at Grove House you would need to move to an alternative surgery if you are successful in securing this apprenticeship role.

About this employer

General Practice Surgery.

https://www.grovehousesurgery.nhs.uk/ (opens in new tab)

Company benefits

Onsite parking.

After this apprenticeship

  • We have a high number of staff that have remained at the surgery after completing their apprenticeship so the offer of a permanent role is a high possibility

Ask a question

The contact for this apprenticeship is:

SOMERSET SKILLS & LEARNING CIC

SS&L the training provider

enquiries@sslcourses.co.uk

0330 332 7997

The reference code for this apprenticeship is VAC1000346689.

Apply now

Closes in 4 days (Thursday 23 October 2025 at 11:59pm)

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