Administration Apprentice (Business Admin/Customer Service)
CHAINBRIDGE STEEL (NORTH EAST) LTD
TYNE AND WEAR (NE37 3HU)
Closes in 6 days (Wednesday 29 October 2025 at 11:59pm)
Posted on 15 October 2025
Contents
Summary
Are you looking to kick-start your career in business? This is an exciting opportunity for a motivated & organised individual to join our team as a Business Administration Apprentice. In this role, you’ll support day-to-day administrative tasks, gaining valuable hands-on experience while working towards a nationally recognised qualification.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Thursday, 8.00am - 5.00pm.
Friday, 8.00am - 4.30pm.
40 hours a week
- Start date
-
Monday 3 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for a proactive and organised Business Administration Apprentice to support our business operations. This is a fantastic opportunity to gain valuable office experience while working towards a recognised qualification.
Key Responsibilities:
- Handling incoming telephone calls and directing queries appropriately
- Managing stock levels for the Scotland Depot
- Processing customer orders accurately and efficiently
- Raising invoices and preparing delivery notes for outgoing wagons to Scotland
- Supporting general administrative duties as required
Where you'll work
RAINHILL ROAD
STEPHENSON INDUSTRIAL EST
WASHINGTON
TYNE AND WEAR
NE37 3HU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EAST DURHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will be working towards a level 3 Business Administration apprenticeship in the workplace 5 days a week. A college tutor will visit you in the workplace once a month.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or C and above)
- Maths (grade 4 or C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this employer
The Chainbridge Steel Group are fully independent stockholders and processors of mild steel mill products, with a strong presence throughout the UK & Ireland. The business was established in 1986 and since then has enjoyed sustained organic growth, through strong customer focus and reinvestment in key personnel, state of the art processing equipment, logistics and continuous improvement.
After this apprenticeship
Possibility of permanent employment and going on to complete further qualifications.
Ask a question
The contact for this apprenticeship is:
EAST DURHAM COLLEGE
Emma Norbury
emma.norbury@eastdurham.ac.uk
01915185587
The reference code for this apprenticeship is VAC1000346687.
Apply now
Closes in 6 days (Wednesday 29 October 2025 at 11:59pm)
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