Customer Service Apprentice

ELEVATION ACADEMY LTD

Leeds (LS27 0BZ)

Closes in 7 days (Thursday 30 October 2025 at 11:59pm)

Posted on 15 October 2025

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Summary

Elevation Training Academy is looking for a Customer Service apprentice, based in Morley, to support the administration function. The role would suit someone who is methodical, has attention to detail and keen to support other apprentices on their learning journey. The role is varied; face paced and provides lots of progression opportunities.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Hours of work are 8am to 4pm Monday to Friday based in our Morley centre.

38 hours a week

Start date

Monday 10 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answer and make telephone calls
  • Be the first point of contact for learners, visitors and employers to the centre
  • Support with day to day running of the centre, such as diary management, making appointments, ensuring adequate supplies of equipment and resources
  • Supporting tutors with attendance
  • Dealing with enquiries over the telephone and in person
  • Support at open days and events
  • Maintain good housekeeping within the centre
  • Support the wider team with paperwork and compliance
  • Monitor learner review dates and book appointments with employers

Where you'll work

8 Howley Park Business Village
Pullan Way, Morley
Leeds
LS27 0BZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LUMINATE EDUCATION GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You will attend Leeds City College Printworks campus on a Thursday for weekly masterclasses.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 9-4)
  • Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Clear DBS check Personable and presentable. Good communication and people skills. Confident on the telephone. Able to handle numerous tasks at once. Flexible and adaptable and use initiative. A keenness to learn and support students. An interest in education. Team player. Fast thinking and problem solving.

About this employer

Elevation Training Academy is a rapidly growing private training provider, specialising in fire and security apprenticeships and fire training. Currently with centres in Leeds and Peterborough, we were rated GOOD by Ofsted in 2025. Due to demand we are diversifying into other qualifications and apprenticeships and are keen to have more centres across the UK.

https://elevation-academy.co.uk/ (opens in new tab)

Company benefits

Company pension scheme. 25 days holiday plus bank holidays. Continuous professional development. Team building days. Staff wellbeing programme.

After this apprenticeship

Elevation Training Academy is a rapidly growing organisation and is diversifying into other training programmes. On successful completion of the apprenticeship there will be numerous opportunities available within the umbrella of Elevation Training. We are keen to support individual career plans and expectations.

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

The reference code for this apprenticeship is VAC1000346684.

Apply now

Closes in 7 days (Thursday 30 October 2025 at 11:59pm)

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