Business Administration Apprentice
Ratby Medical Centre
Leicester (LE6 0LE)
Closes in 18 days (Monday 10 November 2025 at 11:59pm)
Posted on 15 October 2025
Contents
Summary
Looking to start your career in healthcare? Join our welcoming GP surgery as an Apprentice Administrator. You’ll support our Practice Manager and team, learn essential admin skills, and make a real difference to patient care.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday
8:30 – 4:30pm
30-minute lunch.
37 hours 30 minutes a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Apprentice Administrator, you’ll support the Practice
Manager and Assistant Practice Manager with a variety of day-to-day
administrative duties. Your typical week will include:
- Helping with patient correspondence
- Filing, scanning and coding documents
- Answering emails
- Updating records
- Assisting with data entry and supporting the team when needed
- You’ll gain experience in how a busy GP surgery operates
- Developing essential skills in organisation, communication
- Confidentiality and teamwork within an NHS environment
- No two days will be the same
Where you'll work
1 Desford Lane
Ratby
Leicester
LE6 0LE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Apprentices will be allocated a Trainer Assessor, and training will be
planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off-the-job training activities and training.
On-the-job and off-the-job training will be delivered in the
workplace.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 - 9)
- Maths (grade 4 - 9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
They need to be committed and be able to get to and from work in a timely manner. That is the main priority. They need to be reliable.
About this employer
Welcome to Ratby Medical Centre. We are a family run medical centre, proudly serving Ratby and the surrounding villages. We are committed to providing high-quality, patient-centred care with a focus on compassionate care whilst staying up to date with the latest medical guidance. We are a small but friendly team, who offer support for growth.
After this apprenticeship
There could be an option to be hired by Ratby Medical Centre.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
The reference code for this apprenticeship is VAC1000346678.
Apply now
Closes in 18 days (Monday 10 November 2025 at 11:59pm)
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