Apprentice Receptionist and Computer Administrator

DRS GINNS KIPLING MOON & MAWER

RICHMOND (DL10 4BB)

Closes in 12 days (Friday 31 October 2025 at 11:59pm)

Posted on 16 October 2025

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Summary

A unique opportunity has been made available for an Apprentice Receptionist and Computer Administrator to join our busy but friendly practice.

• Wage:

  £14,722.50 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  Wages may vary, depending on experience

• Training course: Business administrator (level 3)
• Hours: Monday to Friday between 8am and 6pm including one day at Darlington College.

  37 hours 30 minutes a week

• Start date:

  Monday 17 November 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Under the direct supervision of the Practice Manager, working alongside other reception staff you will liase with patients, clients and visitors to the practice, hospitals and statutory organisations throughout the North Yorkshire and Humber areas

• To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
• To direct patients to the appropriate professional, known as signposting
• Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions and signposting patients
• Receiving and recording requests for home visits
• Complete surgery lists and extract patient notes when required
• Filing and scanning of medical notes, letters, test results and other correspondence
• Registering of new patients on the computer system
• Opening and distribution of post
• Ensuring that the reception area is left tidy and ready for use by incoming colleagues, together with information about any unresolved or urgent matters
• Assisting the closing and securing of the building at the end of the working day
• Comply with all in-house and statutory Health & Safety procedures
• Attend training courses in-house and externally to develop expertise and further knowledge
• Attend practice meetings
• Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the receptionist
• It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the practice. The Practice manager and Doctors reserve the right to re-distribute duties and functions amongst members of staff from time to time, and requests for such changes shall not be reasonably refused

Where you'll work

QUAKERS LANE
RICHMOND
DL10 4BB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DARLINGTON COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Level 3 Business Administration - 4 days with the employer and day release at college
• Location: Quakers Lane Surgery, Quakers Lane, Richmond, DL10 4BB

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Team working
• Telephone manner
• Work with diversity
• Confidentiality
• Quality of service
• Accuracy
• Motivated and enthusiastic
• Committed to development
• Flexible

Other requirements

Availability to provide cover during periods of sickness and holidays. Please note that in line with UK apprenticeship regulations, you must have a valid and eligible residency status and the right to work in England. This should cover the entire expected term of learning, and residency should be held for a minimum of 3 years. Exceptions may apply. Please see the apprenticeship funding rules for full guidance.

About this employer

We are a forward-thinking patient-centred practice that prioritises exceptional patient care at the heart of all we do, promoting respect, dignity and understanding for all patients and staff

https://www.quakerslanesurgery.co.uk/ (opens in new tab)

Company benefits

NHS Occupational Pension Scheme (optional).

After this apprenticeship

• A full-time position may be available upon successful completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

DARLINGTON COLLEGE

Nagina Patrai

npatrai@darlington.ac.uk

The reference code for this apprenticeship is VAC1000346639.

Apply now

Closes in 12 days (Friday 31 October 2025 at 11:59pm)

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