IT SUPPORT APPRENTICE

OMICRON SOLUTIONS LTD

PORTERS WOOD (AL3 6EN)

Closes in 27 days (Saturday 15 November 2025 at 11:59pm)

Posted on 16 October 2025

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Summary

To provide IT support to all customers in a full and professional manner. Assist with documentation creation and hardware/software management. Help run the remote support helpdesk and attend customers site if necessary.

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

Salary Range: £20,000 - £25,000 Depending on experience level

Training course
Information communications technician (level 3)
Hours
5 Day work week On-Site - 37.5hours per week Standard 9-5 work hours Monday - Friday Permanent contract Office working environment Visiting Client sites constantly

37 hours 30 minutes a week

Start date

Thursday 20 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Be a member of our team and share our values - Friendly, Fun and Honest (Don't think of colleagues think of friends, treat customers as you would want to be treated. Build rapport, ask questions about them rather than just the issue, what makes them tick?) innovative and expert (always review the new technology and don't be afraid to try something new or suggest something new). Hard working (get to work on time, don't waste time, always thinking what can I do to help improve things). We do what we say, when we say (if you tell someone something then follow it through and ask for help if you are struggling). Customer service is our number one product (people will forgive us if we do not fix their issue straight away as long as we are polite, courteous, professional, listen, be sympathetic and feedback to them regularly).

  • Resolution of IT issues to service targets (remotely and on-site)
  • Accurately maintain and update the Helpdesk System
  • Work collaboratively within a team environment
  • Build positive relationships with customers
  • Installation and configuration of Client, Server and Mobile software/ Apps at client location
  • Build, configure new PCs, Server and network devices to required specifications. Provide support for IT infrastructure components, including desktops, Laptops, Applications and on-site telephony
  • Maintaining internal support documentation
  • Daily network monitoring and backup monitoring
  • Server support and maintenance task management
  • Server OS and hardware installation
  • Candidate must attend customer sites in a timely fashion
  • This role requires frequent travel to customers’ premises all around the year
  • Maintaining high standards and professional image of the company is necessary at all stages
  • Preparing regular end-of-day reports on the tasks assigned is required
  • This role requires a good positive attitude towards job, tasks, clients and events always
  • Constantly improving IT support skills is absolute necessary and a passion for learning is a must

Required Skills:

  • Must hold Valid driving license
  • Able to provide a high level of service to users
  • Flexible & “can do” attitude
  • Team player
  • Ability to prioritize
  • Good organization and planning skills with very high attention to detail
  • Able to communicate effectively with users and senior management

Where you'll work

UNIT 4
ST. ALBANS ENTERPRISE CENTRE
LONG SPRING
PORTERS WOOD
AL3 6EN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 Information communications technician qualification

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C and above)
  • Math (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Non judgemental
  • Patience

Other requirements

Need to be a driver Maximum 30 mins from location

About this employer

We have been providing innovative IT systems and solutions since 1993. We specialize in all aspects of Information technology, whether you need support, a single PC, or a complex networked solution. We've recently seen a strategic change and now heavily focus on our customers' success by working alongside them in a collaboration with proactive systems and services. Speak to us about your IT Support needs and we will help you tailor a package suitable for your business growth and development.

https://www.omicronsolutions.co.uk/ (opens in new tab)

Company benefits

Sick Pay 28 Days Annual leave including bank Holidays Snacks provided at Lunch time Ability to gain government funded ICTL3 qualification – Clear Progression path Overtime pay if completed

After this apprenticeship

Potential full-time position for the right candidate after completion of the apprenticeship. 

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC1000346622.

Apply now

Closes in 27 days (Saturday 15 November 2025 at 11:59pm)

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