Financial Services Apprenticeship

H L PARTNERSHIP LTD

Leicester (LE19 1RJ)

Closes in 16 days (Friday 14 November 2025 at 11:59pm)

Posted on 15 October 2025

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Summary

Are you looking to start your career in financial services or looking to make a change? We are a mortgage network that supports nearly over 1000 mortgage advisers in the UK. This role will deal will first line queries so you need to be a strong communicator and be able to manage your time effectively.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course
Financial services administrator (level 3)
Hours
Monday to Friday 9.00am to 5.00pm with an hour for lunch

35 hours a week

Start date

Monday 1 December 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide first line telephone support to the network (inbound and outbound communication)
  • Right first time delivery of outstanding, proactive customer service
  • Proactive and accurate resolution of queries by liaising across departments where required
  • Timely and transparent communications with the Network to manage expectations and resolutions
  • Maintain accurate records on CRM

Where you'll work

First Floor Office, 6 Merus Court
Meridian Business Park
Leicester
LE19 1RJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SIMPLY ACADEMY LTD

Training course

Financial services administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
  • Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
  • Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
  • Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Patience

About this employer

HL Partnership is one of the largest mortgage networks within the UK

After this apprenticeship

  • Once qualified, you could look to progress within financial services

Ask a question

The contact for this apprenticeship is:

SIMPLY ACADEMY LTD

The reference code for this apprenticeship is VAC1000346610.

Apply now

Closes in 16 days (Friday 14 November 2025 at 11:59pm)

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