ICT Apprentice
NYBBLE.CO.UK LIMITED
Lancashire (BB1 5QR)
Closes in 28 days (Friday 14 November 2025)
Posted on 14 October 2025
Contents
Summary
We are seeking a motivated and enthusiastic Apprentice IT Technician to join our IT Services team, supporting operations across the Northwest region. In this role, you will gain hands-on experience in a wide range of IT functions, including hardware and software troubleshooting, network support, user assistance, and system maintenance.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, working hours to be confirmed.
37 hours 30 minutes a week
- Start date
-
Sunday 14 December 2025
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support the customers onsite
- Require resilience and knowledge to support the customers to continue to improve IT provision across the area
- Support the customers with their day-to-day operational IT support and development
- To provide maintenance, installation and support to the customers’ sites
- To provide technical assistance and software assistance
- To work alongside the Network Managers & Senior Technicians to continually develop the IT infrastructures within the area
Where you'll work
Nybble House Blakewater Road
Blackburn
Lancashire
BB1 5QR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOWSKILLS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3.
More training information
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
Other requirements
Must be 25+ to drive a company vehicle (due to insurance). - Experience and/ or passion for IT. - Experience and/ or passion for current and emerging cloud technologies. - Excellent interpersonal skills. - Excellent communication skills. - Excellent organisational skills. - Excellent time management skills. - Excellent decision-making skills. - The ability to work closely and effectively with the IT Services team.
About this employer
Nybble is a multi-award winning Managed IT Support company, with over 25 years of experience in delivering IT, Cyber Security, Audio Visual, Software, Data Centre, AI/365 Training solutions for a wide range of sectors including; Automotive, Manufacturing & Engineering, Hospitality & Leisure, Professional Services, and Education.
After this apprenticeship
The company may offer a full-time position at the end of the apprenticeship for the right candidate.
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC1000346467.
Apply now
Closes in 28 days (Friday 14 November 2025)
Sign in with your GOV.UK One Login to apply.
After signing in, you’ll apply for this apprenticeship on the company's website.