Call Centre Administrator Apprentice
DRAINTECH SERVICES (MIDLANDS) LTD
Redditch (B97 6DJ)
Closes in 8 days (Tuesday 28 October 2025 at 11:59pm)
Posted on 14 October 2025
Contents
Summary
The Call Centre Administrator will be highly organised and will be tasked with supporting the smooth operation of a busy customer service team. The Apprentice will be responsible for all administrative tasks including data management, collating, reporting and ensuring the team has the resources and support needed to deliver quality customer service.
- Wage
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£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
£7.55 per hour- Apprenticeship wage for 1st 12 months then if employment continues the hourly rate will increase to at least the NMW for age
- Training course
- Business administrator (level 3)
- Hours
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Monday- Thursday, 9.00am-4.00pm (office).
Friday, 9.00am - 4.00pm (office/home working).
30 hours a week
- Start date
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Wednesday 29 October 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide Administration support to the call centre team & management
- Maintain and update call centre databases, records and documentation
- Monitor and report on call centre performance metrics (e.g Call volumes, response times)
- Scheduling and rota management for onsite operatives
- Handle internal communications and distribute updates or announcements
- Liaise with IT and facilities to ensure equipment and systems are functioning properly
- Ensure compliance with company polices and procedures
- Assist with handling escalated customer queries when required
Where you'll work
Unit 5
Premier House Windsor Road
Redditch
B97 6DJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administration Level 3 qualification
- Inhouse training- No college day release required
More training information
Working within a busy call centre learning the company processes and completion of all administrative documentation.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Must be happy to work within a busy office environment. Any previous experience working within administration or call centre or a customer service role will be an advantage. Strong organisation and communication skills. High attention to detail.
About this employer
Draintech are the Midlands premier emergency service. The offer 24/7 emergency drainage services, CCTV surveying, excavation and flood defence services.
After this apprenticeship
Full time employment.
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
Carolyn Marson
carolyn.marson@novatraining.co.uk
07534486764
The reference code for this apprenticeship is VAC1000346395.
Apply now
Closes in 8 days (Tuesday 28 October 2025 at 11:59pm)
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