Customer Care Apprentice

DENHOLM GOOD LOGISTICS LIMITED

Felixstowe (IP11 3HE)

Closes in 28 days (Thursday 13 November 2025)

Posted on 14 October 2025

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Summary

Undertake all administration warehouse activities. Including responsibility for the management of all inventory control related activities. Execute inventory control measures to ensure the company minimises stock losses and improve the overall stock holding accuracy covering both system and physical amounts. Provide excellent customer service.

• Wage:

  £19,240 a year

  Check minimum wage rates (opens in new tab)

  Wage will scale from £15,704 per year to £19,240 per year depending on your age.

• Training course: Business administrator (level 3)
• Hours: You will report directly into the Administration Manager and will be required to work 8/9hrs (depending on age) a day finishing at 5pm. 5 days per week, Monday- Friday.

  40 hours a week

• Start date:

  Thursday 20 November 2025

• Duration:

  1 year

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Manage and control perpetual inventory stock counting / inventory accuracy checks
• Perform Cyclic stock checks
• Be responsible for managing and running planned stock takes
• Ensure the goods in/outbound departments are well organised and controlled to sufficiently support the operation
• Ensure incoming product is receipted and managed appropriately according to the company’s procedures
• Ensure all outbound orders are picking accurately and in full in line with the company’s procedures
• Work closely with the Administration function to investigate and resolve stock inaccuracies
• Ensure the WMS system is updated with stock checks figures in a timely manner
• Build relationships with the clients whose stock you will be responsible for via all communication means
• Produce weekly reports to provide to management highlighting stock accuracies, investigation work and preventative actions where required
• Take appropriate action on any Health & Safety issues reported with due regard to the urgency and risk presented ensuring compliance with the Company’s Health & Safety policy
• Comply with the Company’s information systems and management systems policies
• Other duties as may reasonably be required of you by the management of the Company

Where you'll work

Block D
Walton Avenue
Felixstowe
IP11 3HE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

W S TRAINING LTD.

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will all be delivered in the learners workplace

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Creative
• Initiative

Other requirements

· A friendly, positive, hardworking approach to work · Although not essential, experience of working in a warehouse environment · Good attention to detail · Diligent and punctual

About this employer

Denholm Good Logistics is your trusted partner for creative, cost-effective supply chain management and logistics solutions. We understand no business is the same and deliver tailored solutions to empower businesses to thrive in an ever-evolving global economy.

https://denholmgoodlogistics.com/about-us/ (opens in new tab)

Company benefits

- 25 days annual leave + Bank Holidays - Simply Health Scheme after successful probation period

After this apprenticeship

• Apprenticeship could lead into a permanent position at the company

Ask a question

The contact for this apprenticeship is:

W S TRAINING LTD.

Apprenticeship Team

apprenticeships@wstraining.co.uk

The reference code for this apprenticeship is VAC1000346353.

Apply now

Closes in 28 days (Thursday 13 November 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.