Digital Support Champion Apprentice
XMP SAAS LIMITED
Martley (WR6 6PA)
Closes in 9 days (Friday 14 November 2025)
Posted on 31 October 2025
Contents
Summary
We're offering an exciting Level 3 Digital Support Technician Apprenticeship opportunity for someone passionate about technology and helping others. This Apprenticeship combines hands-on IT support experience with formal learning, providing comprehensive training in technical support within the enterprise software environment.
- Wage
-
£19,500 a year
- Training course
- Digital support technician (level 3)
- Hours
-
Monday - Friday, Shifts to be confirmed.
37 hours 30 minutes a week
- Start date
-
Monday 17 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide first-line technical support via phone, email, and ticketing system
- Troubleshoot user issues with our ERP software, Microsoft Office, and business applications
- Assist users with password resets, account access, and basic system navigation
- Support hardware setup including computers, printers, and mobile devices
- Escalate complex technical issues to senior support engineers
- Assist with user onboarding and software training sessions
- Monitor system alerts and perform basic maintenance tasks
Where you'll work
The Crown Offices
The Crown
Martley
WR6 6PA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE DEVELOPMENT MANAGER LTD
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
More training information
Digital Support Technician Level 3 Apprenticeship Standard: The successful candidate will undertake an 18 month, nationally recognised qualification through TDM.
This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place at either of our training centres, in Birmingham or Worcester, whichever is more suitable for your location.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification. Knowledge modules will include:
- Digital Technologies
- Data Management and Information Systems
- Security
- Applications Technicians (or) Service Technicians
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
Other requirements
Essential Skills (Required) Problem-Solving - Logical approach to diagnosing and resolving technical issues Communication Skills - Clear verbal and written communication to explain technical concepts to non-technical users Patience & Empathy - Ability to remain calm when helping frustrated users with technical problems Active Listening - Understanding user issues and asking the right questions to identify root causes Attention to Detail - Accuracy in following troubleshooting procedures and documenting solutions Time Management - Prioritizing support tickets and managing multiple user requests efficiently Teamwork - Collaborating with other IT team members and escalating issues appropriately Customer Service Mindset - Professional, helpful attitude when supporting internal and external users
About this employer
We are a growing SaaS company specializing in enterprise resource planning (ERP) solutions that help businesses streamline operations, improve efficiency, and drive growth. Our cloud-based platform serves mid-market and enterprise clients across various industries.
After this apprenticeship
- Following successful completion of the apprenticeship a full time role will be available with further opportunity to work towards a Professional Level 6 Programme
Ask a question
The contact for this apprenticeship is:
THE DEVELOPMENT MANAGER LTD
The reference code for this apprenticeship is VAC1000346332.
Apply now
Closes in 9 days (Friday 14 November 2025)
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