Apprentice Customer Service Representative

OMNI-TECH ELECTRONICS LIMITE

ECKINGTON (S21 4DN)

Closes in 17 days (Friday 31 October 2025 at 11:59pm)

Posted on 13 October 2025

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Summary

This is an exciting opportunity to join our supportive and friendly team as a customer service apprentice. You will work in our customer service team, providing an exceptional service to our customers, both new and existing whilst working towards a Level 2 qualification.

Wage

£15,704 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday – Friday, 7.30am – 4pm with 30 minutes lunch break.

40 hours a week

Start date

Saturday 1 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your day to day duties and training will include:

  • Maintaining, Improving and developing good customer relations.
  • Increasing the company's market share with an already established customer database.
  • Dealing with customer requirements in an efficient way.
  • Working closely with the Sales Director using strategy and training to provide an overall positive customer experience.

Where you'll work

OMNI-TECH ELECTRONICS LTD
48A
HIGH STREET
ECKINGTON
S21 4DN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERBY BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
  • Our training is all completed remotely via Teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
  • You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

More training information

  • DBC Training are a multi award-winning employment and skills training provider
  • We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
     
  • https://dbc-training.co.uk/

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Team working
  • Initiative

About this employer

Repairers and manufacturers of electronic parts for the Automotive sector. Predominantly Bus, Coach and Commercial.

https://www.buselectronics.co.uk/ (opens in new tab)

After this apprenticeship

  • Progression within the sales team

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Catherine

cat@dbc-training.co.uk

The reference code for this apprenticeship is VAC1000346250.

Apply now

Closes in 17 days (Friday 31 October 2025 at 11:59pm)

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