Receptionist/Business Administration Apprentice

DRS THOMPSON,GOWER,KENDALL AND ROOKLEDGE

NORTHAMPTON (NN6 7QB)

Closes on Saturday 13 December 2025

Posted on 13 October 2025

---

Summary

Fantastic opportunity to work for busy friendly doctors surgery in Northampton, as part of your role you will be, entering requests for home visits into the appointment system, dealing with all general enquiries, explaining procedures and making follow up appointments, an exciting and varied role, if you are interested apply today !

• Wage:

  £18,000 a year

  Check minimum wage rates (opens in new tab)

  £18,000 to £19,000 per annum depending on age and experience

• Training course: Business administrator (level 3)
• Hours: Monday to Friday between the hours of 8.30am to 6.30pm

  36 hours a week

• Start date:

  Saturday 27 December 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties include:

• Ensure and effective and efficient reception service is provided to patients and any other visitors in the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover
• Received and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Enter requests for home visits into the appointment system, ensuring careful recording of all relevant details
• Enter patient information on the computer when required
• Patient notes and correspondence: retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
• Action repeat prescription requests
• Adhere to confidentiality, health and safety and quality and diversity
• Advise patients or relevant charges, for private (non-general medical services) accept payments and issue receipts

They are a very tight and close-knit department which is akin to one big family. They are a supportive team, and full training will be included.

This role will be supported by a level 3 Business Administration or level 2 Customer service qualification supported by Starting Off.

Where you'll work

24 STATION ROAD
LONG BUCKBY
NORTHAMPTON
NN6 7QB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STARTING OFF LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Level 3 Business Administrator
• Remote training delivery
• Onefile
• VLE
• 6 hours of dedicated training time every week.

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental

About this employer

A friendly busy doctors surgery in Northampton,The successful candidate will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via telephone.

Company benefits

5 weeks holiday + bank holidays

After this apprenticeship

• Possible full time permanent position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Lucy Harris

lucy.harris@startingoff.co.uk

The reference code for this apprenticeship is VAC1000346219.

Apply now

Closes on Saturday 13 December 2025

Sign in with your GOV.UK One Login to apply.