Customer Service Receptionist Apprentice

RUSSELL JON PERKS AMY PERKS

Dixon St (DY10 1HH)

Closes in 16 days (Tuesday 28 October 2025)

Posted on 10 October 2025

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Summary

This is a fantastic opportunity to join a well-established Martial Arts Academy based in Kidderminster. As a Customer Service Receptionist Apprentice, your responsibilities will include welcoming and assisting new and previous customers, managing inquiries, scheduling appointments, and ensuring the smooth operation of the reception area.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Company will undertake regular pay reviews / provide incentives

Training course
Customer service practitioner (level 2)
Hours
3.00pm to 8:30pm, Monday to Friday. Saturday, 8.00am to 11:30am.

30 hours a week

Start date

Sunday 9 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing exceptional customer service to both new and existing members in a customer-facing role.
  • Utilising administration and IT skills to handle various tasks, such as managing appointments and maintaining records.
  • Performing front-of-house duties, including greeting visitors, answering inquiries, and ensuring a welcoming atmosphere.
  • Conducting toilet checks and ensuring cleanliness standards are maintained.
  • Hoovering the reception area at the end of each operating day/evening to uphold cleanliness and presentation standards.

Where you'll work

Unit 17 & 18, Meadow Mill Industrial Estate
Dixon St
DY10 1HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Teaching and learning the skills, knowledge and behaviours within Customer Services.

Requirements

Essential qualifications

GCSE or equivalent in:

  • English (grade 4 or above)
  • Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Attention to detail
  • Communication skills
  • IT skills
  • Organisation skills
  • Problem solving skills
  • Team working

Other requirements

Have you considered the suitability of the hours, pay and location prior to applying for this apprenticeship?

About this employer

Russell Perks Martial Arts Academy offers a variety of Martial Arts classes suitable for all - no matter your age, experience or level of physical fitness. Our friendly school believes in the positive motivation and encouragement of all students. ​Our classes have helped thousands of people change their lives for the better including; losing weight, building strength, gaining confidence, making new friends, becoming part of a community/family and so much more.

After this apprenticeship

The company will offer long term opportunity with further career development.

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC1000346106.

Apply now

Closes in 16 days (Tuesday 28 October 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.