IT Solutions Technician Apprenticeship
Wise Origin
Dereham (NR20 3AX)
Closes in 16 days (Monday 27 October 2025 at 11:59pm)
Posted on 10 October 2025
Contents
Summary
We are seeking an enthusiastic and dedicated IT Solutions Technician Apprentice to join our team at Dereham Neatherd High School, part of the Enrich Learning Trust. This is an excellent opportunity to gain hands-on experience supporting IT systems across an educational environment that values innovation, collaboration, and excellence.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday to Friday, 8:00am – 4:00pm (Friday until 3:30pm).
37 hours a week
- Start date
-
Friday 31 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The ideal candidate will be a proactive, tech-savvy problem solver with a genuine interest in IT systems and digital technologies. They will demonstrate excellent communication skills, a positive attitude, and the ability to work both independently and as part of a supportive team.
Key Responsibilities:
· Provide first-line support for IT issues and service requests via the central helpdesk.
Install, configure, and maintain hardware, software, and network systems.
- Monitor and maintain network security, ensuring compliance with data protection and GDPR regulations.
- Set up new users, manage accounts, and remove access when staff or students leave.
- Support the maintenance and repair of IT equipment, printers, and classroom devices.
- Assist with routine system backups and ensure network stability across the school.
- Provide technical assistance for audio-visual equipment and school events.
- Contribute to IT projects and upgrades across the Trust.
- Support cybersecurity awareness and promote safe digital practices among staff and students.
- Uphold safeguarding responsibilities and maintain confidentiality at all times.
Where you'll work
55 Norwich Road
Dereham
NR20 3AX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING FOR FUTURES LTD
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
As an apprentice, you will receive a combination of structured online learning and practical, on-the-job training. You will work towards achieving the Level 3 IT Solutions Technician Apprenticeship standard, supported by experienced mentors and tutors. Regular progress reviews will help you develop your skills, confidence, and career prospects.
Requirements
Essential qualifications
GCSE in:
- English (grade (Grade A-C or 4-9))
- Maths (grade (Grade A-C or 4-9))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Patience
- Knowledge of Microsoft 365
- Upgrades
- Maintaining software
- PC hardware
- Understanding basic networks
- Troubleshooting
- Time Management
- Commitment to safeguarding
- Data Protection
- Professional and reliable
- Calm
- Flexible
- Installation
Other requirements
All applicants should be aware that, upon a successful offer of employment, a full enhanced DBS check will be completed in line with safer recruitment practices. Right-to-work verification and an online social media screening will also be conducted in accordance with Keeping Children Safe in Education guidance.
About this employer
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
https://wiseorigin.co.uk/ (opens in new tab)
Company benefits
• Amazing discounts: eligible for an NUS card, apprenticeship travel discounts, and special rates at places like Nando’s, ASOS, and Vue cinema. • Regular pay rise after 12 months, prizes, and vouchers for Apprentice of the Month!
After this apprenticeship
Upon successful completion of the apprenticeship, there may be opportunities for full-time employment within Dereham Neatherd High School or across the Enrich Learning Trust.
Ask a question
The contact for this apprenticeship is:
Wise Origin
Jules Williamson
jules.williamson@wiseorigin.co.uk
The reference code for this apprenticeship is VAC1000346037.
Apply now
Closes in 16 days (Monday 27 October 2025 at 11:59pm)
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