Business Administration Apprentice
AGE CONCERN TYNESIDE SOUTH
South Shields (NE33 2QU)
Closes in 6 days (Friday 17 October 2025 at 11:59pm)
Posted on 10 October 2025
Contents
Summary
Age Concern Tyneside South is recruiting for an enthusiastic and innovative business administrator to work in their busy service in South Shields.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm.
37 hours 30 minutes a week
- Start date
-
Monday 27 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprentice will work within the busy service, completing:
- Referrals to external partners
- Scheduling appointments
- Meeting and greeting customers
- Scheduling various groups
- Ordering stock
- Liasing with stakeholders
- Answering and transferring phone calls
- Responding to and composing emails
- General office duties
Where you'll work
29 Beach Road, Dora Dixon house
South Shields
NE33 2QU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SPRINGBOARD SUNDERLAND TRUST
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The successful candidate will complete face-to-face training every two weeks at:
Springboard Sunderland Trust, Unit 1&2 Rivergreen Ind Est, Pallion, Sunderland, SR4 6AD.
More training information
Training will be structured to meet the needs of the employer and apprentice.
Maths and English at level 2 will be offered if not gained previously.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
ACTS supports the older people of South Tyneside. They champion the issues that are important to older people and positively challenge negative perceptions of ageing. ACTS provides services and activities that maintain their choice and control, improve well-being and enable healthier and happier ageing.
After this apprenticeship
Employment within the organisation.
Further education could be within finance or HR.
Ask a question
The contact for this apprenticeship is:
SPRINGBOARD SUNDERLAND TRUST
Gemma
gdodds@springboard-ne.org
The reference code for this apprenticeship is VAC1000345988.
Apply now
Closes in 6 days (Friday 17 October 2025 at 11:59pm)
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