Business and Administration Apprenticeship
PROJECT ZERO WF COMMUNITY INTEREST COMPANY
LONDON (E17 8AH)
Closes in 12 days (Thursday 23 October 2025 at 11:59pm)
Posted on 10 October 2025
Contents
Summary
To provide high‑quality administrative, operational and compliance support so that Project Zero’s youth programmes, events and partnerships run smoothly, safely and on budget. The post holder will be the first point of contact at the youth hub, coordinating bookings, records, communications and finance/admin processes.
- Wage
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£14,133.60 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
It can be increased in the second year.
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.
36 hours a week
- Start date
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Thursday 6 November 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
• Office & Administration
• Be the first point of contact (in‑person, phone, email); manage shared inboxes and enquiries.
• Maintain accurate records for young people, parents/carers, volunteers and partners; update CRM/registers and consent/photography permissions.
• Coordinate staff rotas and sessional worker timesheets; support onboarding/inductions for staff and volunteers (ID, references, training logs).
• Prepare meeting agendas, take minutes, and track actions for internal meetings and Board/Advisory meetings.
• Manage stationery/supplies ordering; liaise with suppliers and service providers.
• Programme & Events Support
• Administer programme bookings (e.g., holiday activities) and waiting lists; issue confirmations and reminders.
• Compile session packs (registers, risk assessments, evaluation forms); collate attendance data after sessions.
• Liaise with schools, parents/carers and partners to coordinate outreach, trips and events.
• Support logistics: room bookings, equipment, refreshments, transport and trip paperwork.
• Safeguarding, GDPR & Compliance
• Maintain secure storage of safeguarding records, incident logs and consent forms in line with policies and GDPR.
• Coordinate Enhanced DBS checks and training records; monitor renewals and mandatory training (e.g., Safeguarding, H&S, First Aid).
• Support implementation of policies and procedures (safeguarding, data protection, health & safety) and report compliance metrics.
• Finance & Procurement
• Raise purchase orders; process invoices, expenses and petty cash in line with financial procedures.
• Assist with budget tracking for projects/events; maintain accurate records for funder reporting.
• Support grant administration: gather evidence, timesheets and outputs for monitoring/claims.
• Monitoring, Evaluation & Reporting
• Collect and clean attendance, demographics and outcomes data; produce weekly/monthly dashboards.
• Prepare reports for senior leadership, trustees and funders (e.g., HAF returns, programme summaries).
• Maintain calendars for reporting deadlines, audits and funding milestones.
• Communications & Stakeholder Engagement
• Draft newsletters, notices and social posts; update website/pages with programme information (in line with safeguarding consent).
• Maintain contact lists/CRM; coordinate partner meetings and community outreach materials.
• Support press/visits and VIP engagements by preparing briefs, risk assessments and schedules.
• Facilities & Health & Safety
• Assist with hub facilities checks (room setup, equipment logs, first‑aid kits, incident/near‑miss records).
• Maintain venue bookings calendar; coordinate contractors for maintenance/repairs.
• Ensure rooms are prepared and welcoming before sessions; oversee close‑down checklists after activities.
Where you'll work
2 GRANGE ROAD
LONDON
E17 8AH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALTHAM FOREST COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Waltham Forest College - 707 Forest Road, Walthamstow, London, E17 4JB
- 1 day a week
- On-site in college
More training information
Waltham Forest College is an aspirational place to learn with highly skilled, supportive staff, industry-standard specialist facilities and works in partnership with employers. We are proud to be an inclusive college, supporting and encouraging our students to ‘Think BIG’ in achieving their career goals. You will be joining one of the top performing Further Education Colleges in the country (top 5%). Rated as Outstanding by Ofsted, Waltham Forest College also has specialist Mayor of London’s Quality Academy status for HealthCare, Construction, Green Technologies and Hospitality, Creative and Digital and is a WorldSkills UK’s Training Centre of Excellence. This provides an exciting opportunity for our students to further develop world-class skills, embedding excellence and developing the higher-level technical skills that employers need.
Our extensive enrichment programme provides an opportunity for you to make new friends, try new skills and activities and, volunteer and have fun, all in a safe and supporting environment. Whether you are looking to develop new skills and confidence, progress to university, retrain or to study to progress to highly skilled, higher-paid employment, we can help springboard your career.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
Passing a Disclosure and Barring Service (DBS) check
About this employer
Project Zero WF CIC engages young people in positive activities to promote social inclusion, reduce anti‑social/offending behaviour and strengthen community cohesion. Our aim is to see a year with ZERO deaths of a young person due to knife or violent crime. From our youth hub at The Outset Centre in Walthamstow, we run weekly sessions, workshops and school‑holiday programmes (including HAF), and initiatives like the Youth Champion Programme, in partnership with local stakeholders and the London Borough of Waltham Forest.
After this apprenticeship
Admin Support/Senior Administrator.
Ask a question
The contact for this apprenticeship is:
WALTHAM FOREST COLLEGE
Ayesha Biamba
ayesha.biamba@waltham.ac.uk
02085018389
The reference code for this apprenticeship is VAC1000345895.
Apply now
Closes in 12 days (Thursday 23 October 2025 at 11:59pm)
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