Digital Apprentice

ST LEONARD'S HOSPICE YORK

YORK (YO24 1GL)

Closes in 21 days (Sunday 2 November 2025)

Posted on 10 October 2025

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Summary

Are you ready to start a career in IT or want a new challenge within a rewarding environment? We have a fantastic opportunity for a Digital Apprentice to join the Hospice’s Digital Team to provide an excellent first line IT service and assist in the delivery of their strategic aims of transforming the Hospice’s cloud first environment.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday during office hours

37 hours 30 minutes a week

Start date

Monday 1 December 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

No two days will be the same in this role and as a Digital Apprentice, your main duties will be to:

  • Provide first line support to internal and external customers including triaging jobs through the new IT ticketing system
  • Support and action the installation of new and existing hardware/ software as well as supporting the cloud environment
  • Ensure equipment is set up correctly and the right access has been provided to colleagues

Where you'll work

ST. LEONARDS HOSPICE
185 TADCASTER ROAD
DRINGHOUSES
YORK
YO24 1GL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

APPRENTIFY LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

In additional to the above, this role also includes a chance for you to undertake a Level 3 Apprenticeship within IT. On successful completion of the programme (usually 18 months), you will be awarded on a Level 3 Information Communications Technician Apprenticeship. As part of your learning, you will also receive hands-on training, mentoring and support which will enable you to develop both your technical expertise and customer focus skills. If required, you will also complete Functional Skills in English and maths.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

St Leonard's Hospice's mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care. We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.

https://stleonardshospice.org.uk/ (opens in new tab)

Company benefits

Great annual leave entitlement starting at 35 days per year, attractive pension schemes, lots of training and development opportunities, a supportive and friendly working environment, Blue Light Card discounts

After this apprenticeship

  • IT Support Officer
  • IT Field Technician
  • Systems Administrator
  • Network Engineer

Ask a question

The contact for this apprenticeship is:

ST LEONARD'S HOSPICE YORK

Hannah Gibson

hr@stleonardshospice.org.uk

01904 777742

The reference code for this apprenticeship is VAC1000345894.

Apply now

Closes in 21 days (Sunday 2 November 2025)

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