IT Engineer Apprentice (Arden IT)
ARDEN INFORMATION TECHNOLOGY LTD
Nottingham (NG9 2BW)
Closes in 27 days (Friday 7 November 2025 at 11:59pm)
Posted on 10 October 2025
Contents
Summary
As an Apprentice IT Engineer at Arden IT, you will work with experienced professionals to support a variety of business clients. You will learn how to provide remote and on-site IT support, set up and manage Microsoft 365 services, and help protect networks through cyber security measures.
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 9 - 5
35 hours a week
- Start date
-
Monday 17 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is a hands-on role where you will be part of the Arden IT helpdesk team and also assist with on-site IT projects. You will gain experience across all areas of IT support, working on first-line tasks such as logging and resolving client issues, while also developing the skills needed for more advanced work under the guidance of senior engineers. The role will involve working directly with business clients to provide reliable and professional IT support. You will learn how to troubleshoot
hardware and software problems, set up and maintain Microsoft 365, support networks, and assist with larger projects including system upgrades and installations.
As an apprentice you will be supported throughout, gradually taking on more responsibility as your skills and confidence grow. This role will give you the chance to develop a wide range of technical abilities, as well as communication and problem-solving skills, all within a professional business environment.
Duties and key responsibilities
- Provide first-line support on the helpdesk by logging, troubleshooting and resolving client issues.
- Escalate more complex issues to senior engineers while learning how they are resolved
- Assist with on-site IT projects including hardware installations, network upgrades and system rollouts.
- Help set up and manage Microsoft 365 services for business clients
- Support cyber security measures such as updates, anti-virus management and backup systems.
- Maintain clear records of support requests and project work.
Where you'll work
72A Windsor Street
Beeston
Nottingham
NG9 2BW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESTIO TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Problem solving skills
- Initiative
- Microsoft Office applications
- Understanding of computers
- Willing to learn Microsoft 365
- Positive attitude
- Professional
- Reliable and punctual
About this employer
Arden IT Ltd is an IT support company based in Beeston, Nottingham. We have over 20 years of experience helping both businesses and home users. Our work includes managed IT support, Microsoft 365 and email services, computer repairs, cyber security and disaster recovery. We also run a shop in Beeston where customers can get advice, repairs and new equipment. Our focus is on providing reliable and friendly service, making technology simple and accessible for everyone.
After this apprenticeship
There is the opportunity to progress into a full IT Engineer role on completion of the apprenticeship. Successful apprentices can move into our technical delivery team, taking on more advanced responsibilities in IT projects, system administration and client support. This pathway offers clear career development for those who show commitment, technical ability and a professional approach.
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
Leia Knights
LeiaKnights@bpp.com
01133500333
The reference code for this apprenticeship is VAC1000345833.
Apply now
Closes in 27 days (Friday 7 November 2025 at 11:59pm)
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