Business Administration apprenticeship

CUCUMBER RECRUITMENT LTD

442 Flixton Rd (M41 6QT)

Closes on Saturday 29 November 2025

Posted on 9 October 2025

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Summary

We’re looking for an enthusiastic apprentice to join our Fulfilment (Bookings) Team, helping us place healthcare staff across the UK. You’ll learn how a fast-paced staffing desk runs day-to-day: speaking with staff & services, building rotas, confirming bookings, & making sure everything runs smoothly so service users receive safe, consistent care.

Wage

£14,722.50 a year

Check minimum wage rates (opens in new tab)

Wage to be set between £7.55 & £10.18 per hour based on factors such as age / experience.

Training course
Business administrator (level 3)
Hours
Monday–Friday, likely 9:00am–5:00pm (to be confirmed). Because we operate 7 days a week, 7am–10pm, there may be occasional early/late or weekend support for learning/cover with notice.

37 hours 30 minutes a week

Start date

Sunday 30 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You’ll play a key role in staff and client relationships, driving fill rates and continuity while delivering a brilliant experience to everyone we support.

Key Responsibilities

Shift Fulfilment & Operations - 

  • Source and book suitable staff into open shifts; hit daily/weekly fill targets.
  • Build and maintain rotas and recurring patterns for priority services.
  • Send shift confirmations, directions, and start-time reminders; manage check-ins and late-running escalations.
  • Monitor cancellations; backfill quickly and keep clients updated.
  • Log all actions and outcomes accurately in our systems (e.g., Easy Recruit/CRM).

Candidate & Staff Engagement

  • Keep in regular contact with active and lapsed workers; re-activate and rebook first-time starters.
  • Grow a talent pool for key locations and shift types (earlies/lates/weekends).
  • Gather feedback after shifts and pass on praise/issues to the team lead.

Client Service

  • Call new locations after first bookings to check satisfaction, capture manager details, and identify further needs.
  • Provide proactive updates on coverage; offer continuity (same staff) where possible.
  • Support the team with daily service reports and ad-hoc client requests.

Systems, Data & Reporting

  • Keep rota data, staff availability and notes up to date and accurate.
  • Produce simple reports (e.g., daily fill rate, late arrivals, rebook rates).
  • Help improve desk processes and templates (texts, emails, call scripts).

Note: This role is focused on fulfilment operations rather than compliance. (Basic document checks may be observed as part of learning the end-to-end process, but compliance is handled by our dedicated team.)

Experience / Skills - 

  • Excellent telephone manner and confidence speaking to people all day.
  • Strong relationship-building skills and a helpful, solutions-focused approach.
  • Organisation & attention to detail — accurate notes and rotas are essential.
  • Ability to prioritise in a fast-paced environment and meet targets.
  • IT literate: Outlook/Teams, Excel (basic), and comfortable using CRM/app tools.
  • (Previous recruitment, customer service, call-centre or scheduling experience is a bonus but not essential.)

Where you'll work

Kimada House
442 Flixton Rd
M41 6QT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

1ST2 ACHIEVE TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This is a Business Administration Level 3 apprenticeship (approx. 18 months).
All training is delivered at the workplace via tutor-led monthly visits/sessions.
On successful completion you will gain the Level 3 qualification.

Requirements

Essential qualifications

GCSE in:

Maths & English and 3 other subjects (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Creative
  • Initiative

About this employer

Cucumber Recruitment supplies agency staff to healthcare organisations across the UK. We pride ourselves on long-term relationships, rigorous standards, and excellent support for both our staff and clients.

https://www.cucumber-recruitment.co.uk/ (opens in new tab)

After this apprenticeship

Strong performers are highly likely to be offered a full-time role on completion, with progression into Bookings Consultant, Account Coordinator or Team Lead pathways, plus further training opportunities.

Ask a question

The contact for this apprenticeship is:

1ST2 ACHIEVE TRAINING LIMITED

Amy

amy@1st2achieve.co.uk

The reference code for this apprenticeship is VAC1000345691.

Apply now

Closes on Saturday 29 November 2025

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