Business Administration Apprenticeship
SKY BLUE FIXINGS LTD
COVENTRY (CV2 4JZ)
Closes in 31 days (Saturday 8 November 2025 at 11:59pm)
Posted on 8 October 2025
Contents
Summary
This is a hands-on, multi-functional role combining trade counter sales, operational support, purchasing, and customer service. You will play a key part in ensuring the smooth running of day-to-day operations, maintaining excellent customer relationships, and supporting overall business performance.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Full-time - hours TBC
37 hours a week
- Start date
-
Sunday 9 November 2025
- Duration
-
1 year 2 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide exceptional service to customers at the trade counter, by phone, and via email.
- Identify customer needs, offer technical guidance, and upsell relevant products or solutions.
- Process customer quotations, orders, and returns efficiently and accurately.
- Build and maintain strong relationships with trade and retail customers to encourage repeat business.
- Maintain an up-to-date understanding of product ranges, promotions, and pricing.
- Assist with goods-in and goods-out processes, including checking deliveries, stocking shelves, and preparing outgoing orders.
- Ensure warehouse and trade counter areas are clean, safe, and well-organised.
- Support stock control by monitoring inventory levels and reporting shortages or discrepancies.
- Liaise with delivery drivers and logistics partners to ensure timely dispatch and receipt of goods.
- Assist in sourcing, ordering, and replenishing stock from approved suppliers.
- Liaise with suppliers to track orders, resolve delivery issues, and negotiate pricing where appropriate.
- Ensure purchase orders and supplier invoices are processed accurately and on time.
- Handle inbound phone and email enquiries promptly and professionally.
- Work closely with colleagues in sales, operations, and logistics to meet customer and company objectives.
- Contribute to team meetings and share feedback or improvement ideas.
- Support other departments as required to ensure smooth overall operations.
Where you'll work
84 SHAKESPEARE STREET
COVENTRY
CV2 4JZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Weekly attendendance to a business administration class at Coventry and Warwickshire Chamber Training.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4+)
- Mathematics (grade 4+)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
Sky Blue Fixings is based in Coventry, West Midland, a one stop shop for fixing and fastener requirements, is a family run business, established in 1998.
After this apprenticeship
- Completion of this Apprenticeship could lead to a permanent position within the business
Ask a question
The contact for this apprenticeship is:
COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED
Katie Henderson
henderson.k@cw-chambertraining.co.uk
02476231122
The reference code for this apprenticeship is VAC1000345679.
Apply now
Closes in 31 days (Saturday 8 November 2025 at 11:59pm)
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