Sales Apprentice
DE-MET LTD
DUDLEY (DY2 0XW)
Closes in 15 days (Friday 24 October 2025 at 11:59pm)
Posted on 8 October 2025
Contents
Summary
Working within sales with the experienced staff. You will quote generation, customer interaction, pricing and negotiate sales and business development, upselling, and ensure that correct, robust data is recorded onto the MRP system by all staff.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday
08:00 - 16:30.
40 hours a week
- Start date
-
Monday 10 November 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Duties:
- Working in an office environment.
- Developing and implementing strategic sales plans that expand a company's customer base and solidify its presence.
- Processing of orders and inquiries, ensuring customer satisfaction, and supporting the sales team.
- Establishing productive and professional relationships with key personnel in assigned customer accounts.
- To be flexible and open to change.
- Occassionally sales budget manage.
- Proficient in writing and sending emails
- Adding to scheduler
- Document control
- Issuing of jobs
Responsibility for Material and Equipment:
- Be responsible for complying with all Health & Safety requirements for any equipment that has been issued to assist them in carrying out their workload.
- Ensure that they attend and are fully trained and authorised to use equipment
- Responsible for managing and issuing any PPE, that may be required to carry out their job, and maintenance of a log record and ensuring that the staff keep the PPE in good usable/working order.
- Timely filling in of timesheets, log books, and any data requested by management.
Responsibility for safety of others:
Responsible for basic checking of and ensuring safety of any equipment used, computers, printers etc are free from defects.
Responsibility for work of others:
Responsible for maintaining general workplace housekeeping levels are up to standard and keeping up to the required Health, Safety and Environmental standards.
Skills:
- Operation and control
- Controlling operations of equipment or systems
- Product inspection
- Inspecting and evaluating the quality of products
- Maths - using mathematics to solve problems
- Determining the kind of tools and equipment needed to do a job
- Understanding written sentences and paragraphs in work related documents
- Performing routine maintenance and determining when and what kind of maintenance is needed.
Workplace skills you will learn as part of this apprenticeship within an Engineering firm:
- Workplan - Company MRP system
- Autocad - standard drawing application
- Radan - Proprietary quoting/nesting software
- Autodesk Inventor - Proprietary design/drawing software
- Rad-import - Proprietary quoting/nesitng software
- BOM Importer - in house materials importer
- Technical drawing
Where you'll work
UNIT G
GRAZEBROOK INDUSTRIAL PARK
PEARTREE LANE
DUDLEY
DY2 0XW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DUDLEY COLLEGE OF TECHNOLOGY
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
There is no day release to college required for this apprenticeship. All training will take place in the workplace.
- You will be assigned an assessor who will visit you in the workplace approximately every 8 weeks to support you on your apprenticeship.
- Upon successful completion of this programme, you will receive a Level 2 Customer Service Practitioner qualification.
- You may be required to complete English/maths Functional Skills if you do not hold grade 4/C/Level 2 Functional Skills upon enrolment.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4/Level 2 Functional Skills)
- Maths (grade C/4/Level 2 Functional Skills)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Problem solving skills
- Team working
- Outgoing
- Knowledge of Microsoft
- Accuracy
- Able to work individually
- Hand-eye coordination
- Decision making
Other requirements
Manual handling may be required within this role, so being physically fit would be desirable.
About this employer
We have a great track record in taking on and retaining apprentices. We have also been awarded the 'Gold Standard Excellent Employer' accreditation from Next Gen Makers.
After this apprenticeship
Progression to a fully employed salesperson.
Ask a question
The contact for this apprenticeship is:
DUDLEY COLLEGE OF TECHNOLOGY
Chloe Powell
Chloe.Powell@dudleycol.ac.uk
01384363158
The reference code for this apprenticeship is VAC1000345615.
Apply now
Closes in 15 days (Friday 24 October 2025 at 11:59pm)
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