Apprentice Clinical Administrator
Wirral Hospice St John's
MERSEYSIDE (CH63 6JE)
Closes in 20 days (Wednesday 12 November 2025)
Posted on 15 October 2025
Contents
Summary
We are looking for a proactive person to join our clinical admin team. You’ll gain hands-on experience across different clinical areas, learning a range of skills to help keep things running smoothly and make a real impact on patients and their families.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday between 9am to 5pm.
37 hours 30 minutes a week
- Start date
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Monday 5 January 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprentice will gain a breadth of knowledge of all areas of clinical administration at the Hospice, having the opportunity to work with different teams. Training and support will be provided via an industry recognised Level 3 Business Administration Apprenticeship with a Level 2 Mediterm Award.
The following are an example of the duties the apprentice may undertake.
- To work with the different members of the clinical administration team to learn the various aspects of clinical administrative support within the hospice.
- Liaise with other organisations, departments and official bodies to assist in providing a high-quality and efficient service, sharing information as appropriate.
- To act as an ambassador for the hospice and promote its services.
- To provide administrative support i.e. filing, scanning, photocopying and producing letters/documents.
- Accurately input, retrieve and collect data and information using the Hospice computer systems.
- Work confidentially with the clinical computer systems and electronic patient records, including retrieving, uploading and inputting information that may contain details and images of severe illnesses.
- Deal with face-to-face and telephone enquiries, convey messages and transfer calls as necessary whilst maintaining confidentiality at all times.
- To be responsible for receiving and processing incoming and outgoing emails and mail.
- To communicate effectively and liaise with other professionals in a clear, concise and professional manner.
- Take telephone calls from bereaved family and distressed patients, dealing with them empathetically and professionally.
Where you'll work
MOUNT RD
BEBINGTON
WIRRAL
MERSEYSIDE
CH63 6JE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAMAR LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training and support will be provided via an industry recognised Level 3 Business Administrator Apprenticeship with a Level 2 Mediterm Award with Damar Training.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
This post is a fixed-term contract of employment for the duration of your apprenticeship. Upon successful completion of your course, your contract of employment will become a permanent 30-hour contract, which is subject to satisfactory completion of your probationary period. You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. This post is also subject to an appropriate level of Disclosure & Barring Service Certificate.
About this employer
Wirral Hospice St John's provides free care for adult patients with life-limiting illnesses. We also support carers and loved ones; families are at the heart of everything we do. As a relatively small organisation we are committed to developing the skills and interests of our staff to ensure the workforce is motivated and equipped to deliver what is expected of them in a compassionate and competent manner through apprenticeships, formal training and workplace experience.
https://www.wirralhospice.org/ (opens in new tab)
Company benefits
27 days annual leave plus statutory bank holidays. Competitive salary & benefits package. Pension Schemes available. 24-hour Access to an Employee Assistance Programme.
After this apprenticeship
The Hospice has several different departments, including Finance, Fundraising, Human Resources, Volunteer Management and Education, allowing the option of progression within the hospice.
Ask a question
The contact for this apprenticeship is:
Wirral Hospice St John's
Sophie Neath
hr@wirralhospice.org
0151 334 2778
The reference code for this apprenticeship is VAC1000345598.
Apply now
Closes in 20 days (Wednesday 12 November 2025)
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