Apprentice Medical Administrator
Newbridge Surgery
BATH (BA1 3PT)
Closes on Wednesday 12 November 2025
Posted on 8 October 2025
Contents
Summary
Medical administration in a busy general practice surgery working alongside administrative colleagues and also GPs to ensure patients have a welcoming and efficient experience.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
37.5 hours. Flexibility of whether this is worked over 4 or 5 days.
Unpaid 30-minute lunch break daily.
Core hours are 8am - 6pm. Saturday working is as required on a voluntary basis. Exact working days and hours TBC
37 hours 30 minutes a week
- Start date
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Monday 1 December 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Booking of appointments on the phone and in person
- Administrative tasks such as processing of patient medical notes
- Processing of prescriptions following patient requests
Where you'll work
129 NEWBRIDGE HILL
BATH
BA1 3PT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WILTSHIRE COLLEGE AND UNIVERSITY CENTRE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
On site at the surgery in Bath. Time for college work will be scheduled as part of the rota. The role will be learnt both from a one-to-one trainer and through peer-to-peer learning/shadowing colleagues.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Initiative
- Non judgemental
- Patience
Other requirements
Work is over 3 floors with stairs. Work involves patient contact over the phone and in person.
About this employer
We are a busy practice based on the west side of Bath looking after 9000 patients. We have a large team of doctors, nurses and administrative staff and also train new GPs.
After this apprenticeship
Upon successful completion of the apprenticeship, there may be an opportunity for further employment.
Ask a question
The contact for this apprenticeship is:
WILTSHIRE COLLEGE AND UNIVERSITY CENTRE
The apprenticeship team
apprenticeships@wiltshire.ac.uk
01249465282
The reference code for this apprenticeship is VAC1000345462.
Apply now
Closes on Wednesday 12 November 2025
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