Assistant Local Housing Manager Apprentice

Housing 21

Southampton (SO15 8SB)

Closes in 12 days (Tuesday 21 October 2025)

Posted on 7 October 2025

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Summary

At Housing 21, we’re passionate about providing safe, welcoming homes for older people of modest means and we’d love you to be part of it. We’re looking for someone with energy, enthusiasm, and a genuine desire to help people. We’ll give you excellent training, real responsibility, and the opportunity to begin a rewarding career in social housing.

Wage

£16,057 a year

Check minimum wage rates (opens in new tab)

Training course
Housing and property management (level 3)
Hours
Shifts to be confirmed. Shift Pattern: 5 days per week or 9 day fortnight.

35 hours a week

Start date

Monday 1 December 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

No two will ever be the same.

One day you might be organising activities that bring neighbours together, the next you could be welcoming new residents or making sure our health and safety standards are met. It’s varied, people-focused, and full of opportunities to grow.

Where you'll work

Housing 21 Latham Court
Endeavour Close
Southampton
SO15 8SB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING CURVE GROUP LIMITED

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

  • Housing and Property Management Level 3 Apprenticeship Standard
  • Your apprenticeship training will take place at your workplace with online tutorials and meetings every month

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills

Other requirements

Passing a DBS check

About this employer

Housing 21 is a leading, not for profit provider of Extra Care and Retirement Living for older people of modest means. We operate in 240 local authority areas, managing over 23,300 properties and providing over 48,000 hours of social care each week. We are committed to providing a modern, forward thinking 21st century service. We strive for continuous improvement and innovation in all that we do.

http://www.housing21.org.uk (opens in new tab)

Company benefits

Holiday trade scheme Funded health cash plan Pension contributions Occupational sick pay Occupational maternity/paternity pay Car salary sacrifice scheme Lifestyle Discounts Learning and Development Opportunities

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • On completion of the apprenticeship you will have the opportunity to apply for other Local Housing Manager vacancies available and progress your career in Housing

Ask a question

The contact for this apprenticeship is:

Housing 21

Sam Shaw

sam.shaw@housing21.org.uk

The reference code for this apprenticeship is VAC1000345426.

Apply now

Closes in 12 days (Tuesday 21 October 2025)

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