GP Practice Administration Apprentice
DRS LOTAY & PARTNERS
Queens Park (MK40 4HR)
Closes in 9 days (Friday 17 October 2025)
Posted on 7 October 2025
Contents
Summary
Are you looking for a business apprenticeship? Dr Khokher & Partners are looking for an apprentice to learn and assist with the administration of their GP practice in Bedford. You will learn many aspects of the business and work in several areas in the practice including reception.
- Wage
-
£14,526.20 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday.
37 hours a week
- Start date
-
Saturday 1 November 2025
- Duration
-
1 year 9 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Dr Khokher & Partners are based at Queens Park Surgery in Bedford. This is a busy GP Practice and they are looking for two apprentices to join their team.
So, what will you be doing in this role?
- You will be entering data onto their computer system (A&E notes, smears, results, etc) and using Microsoft Word, Excel and in-house clinical computer systems.
- Typing of letters, reports and referrals.
- Upkeep of the computer and the management of computer problems, including dealing with patient queries by telephone or in person. Dealing with GP enquiries, referrals and medico-legal reports.
- Liaison with hospital (private and NHS) re: appointments/queries and entering of reports/registration/maternity/contraception/minor surgery onto computer and dealing with any claims, as well as entering of registration details and upkeep of patient information.
- Management of targets: Cervical cytology, immunisations, contraception and managing Quality and Outcome Framework (QOF) targets.
- Scanning of information onto computer records and photocopying of notes for solicitors, employment reports, insurance purposes, etc.
- Ordering of health authority and hospital stationery and dealing with postal services.
- You will learn to read coding correspondence and attend courses and meetings as required.
- It will be vital to maintain clinical confidentiality at all times.
- You will also learn reception duties and how reception works - most staff have to spend time in reception - this is often the patient's first point of contact and it is very important to understand how to communicate with patients.
Where you'll work
Queens Park Surgery
23c Carlisle Road
Queens Park
MK40 4HR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BEDFORD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administration
- Level 2 Functional Skills English and maths
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 3)
- maths (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Willing to learn
- Good communication skills
- Good teamwork
- IT skills
Other requirements
Confidentiality is key in general practice; nothing must be mentioned outside the practice, even to family. Patients will trust you with their personal information and you will have to maintain that trust. It is a really busy practice. The employer really wants people who are prepared to go the extra mile. They encourage suggestions that improve patient care, employee conditions and the practice. Candidates must carry out an initial interview with a member of the Tresham College Apprenticeship Recruitment Team. Please be aware that the closing date is subject to change without prior notice.
About this employer
A local general practice based n Bedford which has two sites. Carlisle Road, Queens Park and our branch site on Honeysuckle Way, Goldington
After this apprenticeship
The employer have taken several apprentices in the past so this may be a permanent position at the end of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BEDFORD COLLEGE
The reference code for this apprenticeship is VAC1000345409.
Apply now
Closes in 9 days (Friday 17 October 2025)
Sign in with your GOV.UK One Login to apply.
After signing in, you’ll apply for this apprenticeship on the company's website.