Business Administrator Apprentice

St Heliers Medical Practice

BIRMINGHAM (B31 1QT)

Closes in 14 days (Wednesday 22 October 2025 at 11:59pm)

Posted on 8 October 2025

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Summary

An exciting and valuable opportunity to join St Heliers Medical Practice as a Business Administration Apprentice, gaining hands-on experience in a dynamic healthcare environment and developing essential skills for your future career.

• Wage:

  £14,722.50 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: 8am/9am to 5pm/6pm 37.5 hours. 8 Hours per day excluding unpaid 30 mins lunch.

  37 hours 30 minutes a week

• Start date:

  Thursday 23 October 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Type and process medical letters, reports, referrals, and other correspondence accurately and promptly.
• Manage incoming and outgoing correspondence, including emails, post, and telephone calls.
• Maintain and update patient records on clinical systems (e.g., EMIS,Docman, ERS).
• Liaise with hospitals, consultants, and other healthcare providers regarding patient referrals and test results.
• Ensure all referrals (e.g., e-Referrals/NHS Choose and Book) are processed within required timeframes.
• Organise and maintain GP contacts, and follow-up actions.
• Handle confidential patient information in compliance with GDPR and practice policies.
• Prepare and distribute meeting agendas, minutes, and clinical documents as required.
• Assist in compiling clinical and administrative reports or audits.
• Manage tasks, workflow, and document tracking systems efficiently.
• Deal with patient enquiries courteously, providing information or directing them to the appropriate person.
• Support the wider administrative and reception team when required.

Where you'll work

15 ST. HELIERS ROAD
BIRMINGHAM
B31 1QT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BIRMINGHAM METROPOLITAN COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

More training information

You will be achieving a Level 3 Business Administrator Apprenticeship
The apprenticeship standard requires 20% off-the-job training, which is mandatory
The off-the-job training will be provided by an assessor who will attend your place of work once a week as part of a day release schedule
You will be assessed based on your performance in the End Point Assessment (EPA), which occurs at the conclusion of the apprenticeship and typically lasts around 3 months
On-the-job training will be delivered at your place of work – Mathew Boulton College, Birmingham
Occupation-focused; the standard is focused on the occupation, rather than being qualification-driven. Learning takes place throughout the apprenticeship, with an emphasis on key areas: knowledge, skills, and behaviours (KSB)
During the apprenticeship, you will work alongside experienced colleagues to gain hands-on experience and develop practical skill

Requirements

Essential qualifications

GCSE in:

• English (grade C/4 or above)
• Maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

About this employer

St Heliers Medical Practice is a well-established and respected practice based in a health centre in Northfield. We have an experienced and very stable team of clinicians who enjoy working as part of a broader team delivering high quality patient care. Key features of the practice: Friendly and supportive environment Stable team of doctors, nurses, and administrative staff Strong focus on support and communication including weekly clinical meetings Dedicated to providing a positive patient experience and we offer a range of enhanced services Opportunity for progressing specialist interests Practice list of just under 18,000 patients 9 Partners and 9 salaried GPs Skilled nursing and pharmacist teams Consistently high levels of QOF achievement CQC rated good in all domains Teaching and training medical practice for students and GP registrars close links to Birmingham University Salaried GPs work to BMA salaried contract terms and conditions We are innovative in the use of IT - using Emis Web

After this apprenticeship

There is potential for the right candidate to remain with the company after completing the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BIRMINGHAM METROPOLITAN COLLEGE

BMet Recruitment Team

Recruitment@bmet.ac.uk

0121 362 1122

The reference code for this apprenticeship is VAC1000345349.

Apply now

Closes in 14 days (Wednesday 22 October 2025 at 11:59pm)

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