Business Administration Apprenticeship
VOLUNTARY ACTION COVENTRY
Coventry (CV1 4DX)
Closes in 30 days (Thursday 6 November 2025 at 11:59pm)
Posted on 7 October 2025
Contents
Summary
This Level 3 Business Administration Apprenticeship at Voluntary Action Coventry provides hands-on experience in a busy office environment. Apprentices will develop essential administrative skills and combines practical work experience with structured learning and professional development.
- Wage
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£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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30 hours per week - During office working hours - tbc.
30 hours a week
- Start date
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Friday 7 November 2025
- Duration
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1 year 2 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
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To provide front line reception support and work with other members of the team in dealing with telephone, email, postal and visitor enquiries
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To help support, maintain and monitor room-booking systems for the meeting rooms and equipment hire including preparation of hospitality services and room hire invoicing
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After training, support the Volunteering Drop-In Service in providing ad hoc 1-2-1 interviews with clients to help them decide on the right volunteering opportunities for them
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To record a variety of data, using appropriate software packages and generate reports as required. To create on-line surveys as part of market research activities
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To attend VAC team meetings and take minutes as required
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To work with the Office and Personnel Manager to review and update policies and procedures and to update and refresh organisational filing methods
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To monitor the usage of stationery, toners and fair-trade refreshments and to regularly order replenishments, sourcing competitive quotes from suppliers
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To provide support at VAC events, outreach and Get Involved Coventry project activities as required
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To promote the benefits of the Coventry VCSE Alliance by liaising with voluntary and community organisations to keep information and records up-to-date and share information about services
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To work with the Volunteering Coordinator to maintain the Get Involved Coventry website
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To work with the Communications Office to help prepare marketing and publicity material and to undertake marketing campaigns
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To support the updating of the VAC website and preparation of regular e-bulletins plus ad-hoc e-mailings as required
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To support VAC’s social media activity, preparing posts and tweets and monitoring responses
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To take photographs/videos of organisational activity for use in promotional material or impact reports
Where you'll work
Harp Place
2 Sandy Lane
Coventry
CV1 4DX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Weekly attendance to Business Administration classes at Coventry and Warwickshire Chamber Training Centre
Requirements
Desirable qualifications
GCSE in:
- English (grade 4+)
- Mathematics (grade 4+)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
VAC seeks to encourage resilience in communities, supporting people to build their capacity and enabling them to do more for themselves. VAC believe that reducing health inequalities through the targeting of resources based on need and investing in prevention and early intervention can have a significant impact, improving both health outcomes: wellbeing, mental health and social relations and increasing productivity and educational attainment.
http://www.vacoventry.org.uk (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Completion of this Apprenticeship could lead to a permanent position within the business
Ask a question
The contact for this apprenticeship is:
COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED
Katie Henderson
henderson.k@cw-chambertraining.co.uk
02476231122
The reference code for this apprenticeship is VAC1000345322.
Apply now
Closes in 30 days (Thursday 6 November 2025 at 11:59pm)
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