Apprentice Retail Customer Assistant

MAGNUM MOTORHOMES & CARAVAN SUPPLIES LTD

ENGLAND (DN32 9JL)

Closes in 23 days (Friday 31 October 2025 at 11:59pm)

Posted on 7 October 2025

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Summary

Magnum Motorhomes have a fantastic opportunity for an apprentice to join our team. You'll assist customers at our trade counter, support general admin, and get involved in all areas of retail sales. With on-the-job training, you’ll learn about the wide range of parts and accessories we stock.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Starting Apprenticeship wage of £7.55 per hour.

Training course
Customer service practitioner (level 2)
Hours
09.00 - 17.00, Monday to Friday, and some Saturday work from 09.00 - 14.00 (hours will be balanced to give you another day off in the week, if you’re covering a Saturday).

40 hours a week

Start date

Monday 10 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Magnum Motorhomes and Caravan Supplies Ltd is a specialist stockist of building materials and accessories for caravans and motorhomes.

As our new apprentice, you will gain knowledge of the wide range of products we stock, enabling you to support our valued customers effectively. You will receive full training and support throughout, with duties including:

  • Providing retail service and assisting customers at our trade counter
  • Greeting customers and helping them find the most suitable parts and accessories
  • Re-stocking shelves and ensuring the store is well presented
  • Taking payments and operating the till
  • Assisting colleagues where needed
  • General administration tasks
  • Completing training to build your product knowledge
  • Occasionally assisting in our warehouse/stores
  • Carrying out other associated duties as require

Where you'll work

UNIT 4 COSALT INDUSTRIAL ESTATE
CONVAMORE ROAD
GRIMSBY
ENGLAND
DN32 9JL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TEC PARTNERSHIP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives. 

You will complete a mixture of on and off the job training, including workshops, face to face training and online sessions. You’ll also be supported by your colleagues at all times, and will have a full induction.

You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress. 

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience
  • Reliable
  • Willingness to learn
  • Friendly and approachable

Other requirements

Magnum Motorhomes and Caravan Supplies Ltd is located at Unit 4, Cosalt Industrial Estate, Convamore Road, Grimsby, DN32 9JL. Please check the location and ensure you would be able to travel reliably to work daily.

About this employer

Magnum Motorhomes & Caravan Supplies Ltd is a well-established, family-run business based in Grimsby, with over 70 years of experience in the motorhome and caravan industry. We’re one of the UK’s leading suppliers of parts, accessories, and building materials for motorhomes and caravans. Our friendly team supports everyone from trade customers to DIY converters, offering expert advice and excellent customer service.

https://magnummotorhomes.co.uk (opens in new tab)

After this apprenticeship

Magnum Motorhomes are offering this apprenticeship with the view of the successful candidates continuing to a long-term career within the industry. We offer you training and development opportunities to allow you to reach your full potential.

Ask a question

The contact for this apprenticeship is:

TEC PARTNERSHIP

Claire

myapprenticeship@grimsby.ac.uk

The reference code for this apprenticeship is VAC1000345319.

Apply now

Closes in 23 days (Friday 31 October 2025 at 11:59pm)

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