Apprentice Parts Advisor - Truro

VERTU MOTORS PLC

Truro (TR4 9BA)

Closes in 30 days (Friday 7 November 2025)

Posted on 7 October 2025

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Summary

Working in a bustling Honda Dealership as an Apprentice Parts Advisor this position offers a great opportunity to work for a leading retailer whilst obtaining industry and nationally recognised qualifications. Duties will include sourcing and supplying parts for internal and external customers, processing stock deliveries and processing payments.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday (Occasional Saturdays); Shifts to be confirmed.

40 hours a week

Start date

Monday 10 November 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Managing all aspects of parts supply, in and out
  • Helping coach and motivate others
  • Oversee the parts stock inventory
  • Drive supply through the onsite workshop
  • Proactively support the Aftersales Manager
  • Represent the company in a highly professional manner

Where you'll work

Honda Truro
Trispen
Truro
TR4 9BA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VERTEX COMPANY UK 1 LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Practical on-the-job training will be provided at the employer
  • You will be working towards a Level 2 Apprenticeship along with Functional Skills in maths & English
  • You will also work towards Honda internal qualifications

Requirements

Essential qualifications

GCSE in:

English, Maths and one other (grade GCSE grades 4 - 9 (or A* - C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Ability to Buil Rapport
  • Self-Motivated
  • Confident
  • Adaptable

About this employer

Vertu was founded in 2006 and has since grown into one of the UK's leading motor retailer. In 2025, we brought two well-known brand names - Bristol Street Motors in England and Macklin Motors in Scotland - under the Vertu name, uniting over 200 dealerships nationwide. In our 200+ dealerships which represent over 30 manufacturers, we deliver that outstanding experience by fulfilling our values; passion, respect, professionalism, integrity, recognition, opportunity and commitment.

After this apprenticeship

  • Possible career progression opportunities include Parts Sales Representative, Parts Manager, Aftersales Manager

Ask a question

The contact for this apprenticeship is:

VERTEX COMPANY UK 1 LIMITED

Anu Chaudhary

hondaapprenticeships@gov2x.eu

01908 039125

The reference code for this apprenticeship is VAC1000345318.

Apply now

Closes in 30 days (Friday 7 November 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.