Customer Service Apprentice
Barnsley College
Barnsley (S71 1NL)
Closes in 13 days (Monday 20 October 2025 at 11:59pm)
Posted on 6 October 2025
Contents
Summary
The role of a Customer Service Practitioner is to deliver a high-quality service to the business’ customers. The post holder will influence the customer experience and their satisfaction within the business at the Fleets.
- Wage
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£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
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37.5 Hours per week. Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.
37 hours 30 minutes a week
- Start date
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Thursday 30 October 2025
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Develop an understanding of the business, its ‘brand promise', values and service culture and uphold this through the services provided
- Understand and follow internal policies and procedures, including any complaints processes and digital media policies
- Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
- Understand and uphold appropriate legislation and regulatory requirements
- Use systems, equipment and technology to meet the needs of the customers
- Monitor customer service levels
- Establish facts that enable the creation of a customer-focused experience and appropriate response
- Build trust with a customer
- Understand the products or services that are available from the organisation and keep up to date
- Use appropriate communication methods, depending on the task and environment
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
- Demonstrate patience and calmness
- Understand the customer’s point of view
- Use appropriate signposting or resolution to meet customer needs and manage expectations
- Maintain informative communication during service recovery
- Take ownership of keeping service knowledge and skills up to date
- Consider personal goals and propose development opportunities
- Act on and seek feedback to develop or maintain personal service skills and knowledge
- Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
- Treat customers as individuals to provide a personalised customer service experience
- Demonstrate personal pride in the job through appropriate dress and positive and confident language
- Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer
Where you'll work
Smithies Lane
Barnsley
S71 1NL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BARNSLEY COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work.
Student to complete an Intermediate Technical Certificate as a Customer Service Practitioner Level 2.
Functional skills if required.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this employer
We are an outstanding further education college. With a wide range of over 300 courses covering subjects from Animal Care, Business and Catering, to Forensics, Motorsport and Performing Arts, our campuses offer purpose-built accommodation for each subject to ensure that our students are learning in industry-standard facilities that reflect the environment you will work in after finishing your studies. Many of our College facilities are working and operating as commercial businesses alongside everyday teaching. This means you will get the opportunity to not only learn in the right environment for your studies but gain real life work experience in your chosen career, giving you a better chance over other candidates when you come to apply for employment.
After this apprenticeship
Possible progression opportunities.
Ask a question
The contact for this apprenticeship is:
BARNSLEY COLLEGE
Eleasha Smith
apprenticeships@barnsley.ac.uk
+441226216166
The reference code for this apprenticeship is VAC1000345209.
Apply now
Closes in 13 days (Monday 20 October 2025 at 11:59pm)
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