Warminster Civic Centre Customer Service Apprenticeship
WARMINSTER TOWN COUNCIL
WARMINSTER (BA12 8LB)
Closes on Monday 10 November 2025
Posted on 6 October 2025
Contents
Summary
Hands-on experience in facilities management and customer service, including managing bookings, event setups, health and safety, and delivering excellent service. The role blends practical skills with theory, preparing apprentices for careers in facilities management or customer service.
- Wage
-
£13,741 to £22,222.20, depending on your age
National Minimum Wage
- Training course
- Customer service practitioner (level 2)
- Hours
-
Working 5 days out of 7.
Hours: 35, includes shifts and evening, Bank Holiday and weekend working.
Breaks: 30 minute lunch break.
35 hours a week
- Start date
-
Monday 24 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Unlock and lock building, set/unset alarms
- Set up and take down furniture, tables, and chairs for events
- Assist with basic cleaning of rooms and equipment before and after use
- Serve customers at the Coffee Bar or main bar, taking cash and card payments
- Greet hirers and visitors, providing excellent customer service
- Help with event preparation (e.g. setting up media equipment, arranging catering areas)
- Carry out routine health and safety, and fire safety, checks and complete relevant records/compliance logs
- Ensure hirers use equipment safely
- Record incidents or accident on the reporting system
- Support with bookings – answering queries in person, by phone, or email
- Assist with stock checks and restocking items (e.g. bar supplies and cleaning products)
- Shadow the Civic Centre Manager to learn about compliance, licensing, and policies
- Process invoices, check payments have been received, and help chase outstanding payments
- Use booking systems and IT tools for admin tasks
- Take part in team meetings, training sessions, and workshops
Where you'll work
WARMINSTER CIVIC CENTRE
SAMBOURNE ROAD
WARMINSTER
BA12 8LB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WILTSHIRE COLLEGE AND UNIVERSITY CENTRE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Qualification
- Level 2 Customer Service Practitioner Apprenticeship Standard
- Training at Warminster Civic Centre; work shadowing, webinars, industry visits, online learning, 1-1 tuition, training courses
- Training style will be work based
Requirements
Essential qualifications
GCSE in:
- English (grade Minimum D-G (3-1))
- Maths (grade Minimum D-G (3-1))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Non judgemental
- Patience
- Physical fitness
About this employer
Warminster Civic Centre is an accessible, comfortable and versatile venue available for hire in Warminster, Wiltshire. It lends itself excellently to various events including training sessions, meetings, conferences, craft fayres, indoor markets, fitness classes and group events.
https://warminster-tc.gov.uk (opens in new tab)
Company benefits
Local Government Pension Scheme Generous holiday allowance
After this apprenticeship
On completion of your apprenticeship, you will have a solid grounding in all aspects of customer care within a busy, multi-use hire facility. You’ll have experience working with a wide range of clients and organisations, from corporate businesses such as the National Trust, Loungers, and Wiltshire Council, to national and local voluntary groups including Age UK, Warminster & District Stroke Group, and the Riding for the Disabled Association.
You’ll gain hands-on experience supporting events such as wakes, children’s parties, exercise groups, charity functions, and community events such as markets, fairs and fundraisers.
You will develop knowledge of the full booking process, from handling initial enquiries to ensuring events run smoothly on the day, liaising with organisers, preparing rooms and equipment, and resolving queries with professionalism.
This experience will give you the skills and confidence to progress into a permanent role within the organisation or to apply for other positions in customer service, facilities management, or venue operations.
Ask a question
The contact for this apprenticeship is:
WILTSHIRE COLLEGE AND UNIVERSITY CENTRE
The apprenticeship team
apprenticeships@wiltshire.ac.uk
01249465282
The reference code for this apprenticeship is VAC1000345183.
Apply now
Closes on Monday 10 November 2025
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