Payroll Processor Apprentice
The West Bromwich Building Society
West Midlands (B70 8AF)
Closes in 25 days (Friday 31 October 2025 at 11:59pm)
Posted on 6 October 2025
Contents
Summary
Here at the West Bromwich Building Society, we are all about making a you-shaped career. We understand it’s not always easy juggling your career with all the important things outside of work. But with the right opportunities and support we can help you build a career that works for you.
- Wage
-
£24,500 a year
- Training course
- Payroll assistant manager (level 5)
- Hours
-
Monday to Friday 9am to 5pm, shifts
35 hours a week
- Start date
-
Monday 10 November 2025
- Duration
-
2 years 2 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We're on the hunt for someone looking to further develop themselves and join us in our Payroll team as a Payroll Processor. This will come with an exciting opportunity to work towards a Level 5 apprenticeship.
The Payroll Processor will assist in the collation and processing of the monthly payroll and annual processes including P11D’s, P60’s, salary review, PRP payments and PSA agreement. This also involves end of year and quarterly system updates. Provide support to colleagues and managers on general Payroll queries and complete admin and payroll tasks.
What the role will look like:
- Assist in the processing of end-to-end payroll in adherence with legislation and company procedures
- Checking of the HR/Payroll processing system and records by ensuring that all of the employee information is received on time for the coming payroll month and all relevant payments/deductions are calculated and checked for accuracy
- Identify, investigate and resolve any discrepancies in information provided to payroll for input by all other areas of the Society
- Manual calculations including backpay, holiday pay, SSP, SMP and all other statutory payments
- Monthly management reporting
- Assisting with all enquiries from colleagues, Executive’s, HMRC, DWP and any other external bodies
- Work collaboratively with the HR Administration team
- Support the broader team to undertake process efficiency reviews. Ensure regular reviews of ways of working to ensure automation is taken full advantage of, avoid duplication of effort, and to support the team in adopting a continual improvement approach
- Assisting with system upgrades and testing as and when required including year-end processes
- Ensuring the Society is compliant with National Minimum wage regulations and Real Living Wage standards
- Administering and monitoring salary sacrifice schemes in line with regulatory and scheme requirements
- For more details on the role please refer to the job description at the bottom of the advert
Where you'll work
2 Providence Place
West Bromwich
West Midlands
B70 8AF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Payroll assistant manager (level 5)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Identify the risks and opportunities presented by a payroll provider/customer model. Recommend appropriate service delivery improvements.
- Manage the provider/customer and other stakeholder relationships necessary to influence successful payroll outcomes (including delivery, customer care and enquiry handling).
- Communicate complex payroll concepts to customers and other less technical stakeholders; Communicate effectively at different levels of the organisation, selecting an appropriate communication method for the audience.
- Identify and source all of the information required in a complex payroll case to enable accurate calculation.
- Analyse and determine complex payroll cases, including pensions, pay and benefits, considering all relevant data and other evidence.
- Balance the trade-offs between automated and non-automated payroll approaches. Identify and complete payroll calculation manually where needed.
- Match the payroll decision needed against the skill sets within your team and the risks involved when determining who should deliver the work.
- Design, implement and maintain payroll administrative procedures and guidance that enables payroll team delivery including technical data, and both business as usual and contingency (disaster recovery) handling.
- Utilise available technological platforms when delivering payroll operations by balancing the benefits and risks of the system used. As an example, this might mean the latest HMRC reporting tool, or utilising AI/automation advancements.
- Adjust leadership style to achieve results, having regard to both individuals within the team and how the team works together.
- Interpret and apply all payroll legislation, guidance and case law pertinent to a complex case.
- Quality assure your own and your teams payroll calculations to ensure accuracy and compliance. Ensure that you and your team act compliantly when transacting customer payroll by deploying a quality assurance process proportionate to the payroll issues.
- Make recruitment and retention decisions/recommendations, as necessary.
- Co-ordinate and manage your team's payroll workload in order to meet key performance indicators and contractual obligations.
- Reconcile your teams final payroll run.
- Identify the risks and opportunities presented by a payroll provider/customer model. Recommend appropriate service delivery improvements.
- Manage the provider/customer and other stakeholder relationships necessary to influence successful payroll outcomes (including delivery, customer care and enquiry handling).
- Communicate complex payroll concepts to customers and other less technical stakeholders; Communicate effectively at different levels of the organisation, selecting an appropriate communication method for the audience.
- Identify and source all of the information required in a complex payroll case to enable accurate calculation.
- Analyse and determine complex payroll cases, including pensions, pay and benefits, considering all relevant data and other evidence.
- Balance the trade-offs between automated and non-automated payroll approaches. Identify and complete payroll calculation manually where needed.
- Match the payroll decision needed against the skill sets within your team and the risks involved when determining who should deliver the work.
- Design, implement and maintain payroll administrative procedures and guidance that enables payroll team delivery including technical data, and both business as usual and contingency (disaster recovery) handling.
- Utilise available technological platforms when delivering payroll operations by balancing the benefits and risks of the system used. As an example, this might mean the latest HMRC reporting tool, or utilising AI/automation advancements.
- Adjust leadership style to achieve results, having regard to both individuals within the team and how the team works together.
- Interpret and apply all payroll legislation, guidance and case law pertinent to a complex case.
- Quality assure your own and your teams payroll calculations to ensure accuracy and compliance. Ensure that you and your team act compliantly when transacting customer payroll by deploying a quality assurance process proportionate to the payroll issues.
- Make recruitment and retention decisions/recommendations, as necessary.
- Co-ordinate and manage your team's payroll workload in order to meet key performance indicators and contractual obligations.
- Reconcile your teams final payroll run.
Training schedule
This program covers the key duties of a Payroll Assistant Manager level 5, they include:
- Manage and Analyse the payroll workload and accountabilities; giving you the skills to plan and prioritise the payroll schedule
- Provide direction and oversee the timely collation of both the payroll and the benefits data
- Provide expert practical and/or factual support and guidance internally and externally
- Manage direct responsibility for the pay and the benefit calculations in complex situations
- Lead and oversee delivery for the quality assurance of your team’s pay and benefit calculations
- Analyse and reconcile the finalised payroll process
- Lead all the operations and the systems to ensure compliance with any relevant legislation, regulations, codes of governance and professional ethics
- Contribute to the successful recruitment and retention of your team, providing leadership and guidance to identify and retain the best possible workforce
- Manage both personal and team professional and self-development. Ensuring personal skills are keeping up with industry standards, whilst providing job satisfaction for team members
- Analyse and evaluate the pay and benefits and reporting systems, procedures, and controls in line with changes in technology
- Design and implement effective communication strategies, which will allow for the improvement of overall team collaboration, efficiency and productivity
- Strive to maximise the efficiency and accuracy of all processes and payroll by providing continual improvements, using data to drive decisions
Requirements
Essential qualifications
GCSE in:
BTEC in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
What you will bring to the role: Must hold either a Payroll related qualification up to ‘Level 3 - Payroll Administrator’ standard; or over 2 years' payroll administration work experience. The successful candidate will be required to start (or currently working towards) a 'Level 5 - Payroll Assistant Manager' apprenticeship from the start of their employment, with full support provided throughout the qualification. Ability to communicate at all levels. Excellent skills and knowledge of Microsoft Word, Excel and Outlook. Excellent time management skills with the ability to work to extremely tight deadlines. Strong organisational; skills and the ability to be able to work on own initiative and as part of a team, to achieve personal and team objectives. Ability to respond positively to working within a pressurised environment. Solid numeracy skills High degree of sensitivity and confidentiality. Information of a highly confidential and sensitive nature relating to colleagues at all levels is handled on a daily basis. High level of attention to detail. We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.
About this employer
Why choose the West Brom? At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We’re proud of our heritage and absolutely believe that the West Brom is a great place to work. Our employers are the heart of bringing our new vision to life- where our customers and communities own a more secure future. Everyday, through the work they do together and the care they show, they’re helping turn that vision into real and lasting. We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk.
https://www.jobtrain.co.uk/westbromcareers/Job/JobDetail?JobId=1296 (opens in new tab)
After this apprenticeship
Full-time position upon successful completion of the apprenticeship.
We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk
Ask a question
The contact for this apprenticeship is:
MBKB LTD
Nicki Bevan
recruit@mbkbgroup.com
The reference code for this apprenticeship is VAC1000345152.
Apply now
Closes in 25 days (Friday 31 October 2025 at 11:59pm)
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