Customer Service Apprentice
ORACLE TRAINING CONSULTANTS LTD
DONCASTER (DN1 1JL)
Closes in 30 days (Monday 3 November 2025 at 11:59pm)
Posted on 3 October 2025
Contents
Summary
Our small and friendly business is looking to recruit an enthusiastic team player wanting to start a career in customer service/business admin. You will work within both our reception and compliance administration department and be supported throughout your qualification with real experience to complement your learning.
- Wage
-
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday 9.00am to 4.00pm.
Hours may be rotated with a second person and be 10.00am - 5.00pm.
35 hours a week
- Start date
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Monday 17 November 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Once trained, you will be working both autonomously and as part of the team.
You will need the confidence to deal with learners, parents and clients/visitors face-to-face, as well as via email and on the telephone, so a good standard of communication is essential.
Administrative elements including:
- Registering learners for their qualifications with the awarding organisation
- Claiming certificates
- Generating in-house certificates
- Filing and photocopying
Customer service elements including:
- Greeting customers
- Dealing with telephone calls
- Ensuring learners and clients/visitors sign in
- Designing displays
- Keeping reception and restroom clean and tidy
- Using Word and Excel
- Adhere to all of Oracle’s policies and procedures, including Data Protection, Health and Safety, Equality and Diversity and Safeguarding
This list is a brief overview with many varied duties not listed above.
Where you'll work
65-67 SILVER STREET
DONCASTER
DN1 1JL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ORACLE TRAINING CONSULTANTS LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Customer Service Practitioner Level 2 Apprenticeship Standard
- Apprenticeships include time away from working for specialist training
- You’ll study to gain professional knowledge and skills
More training information
- Customer Service Level 2, subject to grades and interview
- English and maths Functional Skills (if needed)
- End Point Assessment
- Monthly tutor sessions
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Creative
- Initiative
Other requirements
The centre is easily accessible in Doncaster Centre. Applicants to consider how they can get to the centre on time with their chosen method of transport.
About this employer
The journey began in 1999 above a supermarket in Doncaster’s busy market place, with only 4 staff and 18 learners, the Director; Diane Logan wanted to create a training organisation that was passionate about the Hair and Beauty Industry and high quality training, but also passionate about its learners! Twenty years later they offer places annually to 200 applicants for, Apprenticeship and Advanced Learner Loan provision, alongside commercial training and study programmes. They have two state of the art training centres in Doncaster and Rotherham and are supported by over 100 local Employers who offer to support our young people through giving work placements or by employing our Apprentices.
After this apprenticeship
- Progression into full-time employment following completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
ORACLE TRAINING CONSULTANTS LIMITED
Jannine Anderson
jannine.anderson@oracle-uk.com
01302831900
The reference code for this apprenticeship is VAC1000345131.
Apply now
Closes in 30 days (Monday 3 November 2025 at 11:59pm)
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