Business Administration apprenticeship
DK HUGHES ENERGY SAVING SOLUTIONS LIMITED
Manchester (M41 7LJ)
Closes on Monday 10 November 2025
Posted on 7 October 2025
Contents
Summary
DK Hughes are looking for a Business Administration apprentice to join their friendly office team in Manchester.
- Wage
-
£16,672.50 a year
Check minimum wage rates (opens in new tab)
Starting rate of £8.55 per hour to begin
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, between 8.30am-5pm.
37 hours 30 minutes a week
- Start date
-
Tuesday 11 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Job role:
Lead Generation Management
- Communicate promptly with lead generation companies.
- Maintain and update lead generation company spreadsheets.
- Attend weekly Teams meetings with Dean and the different lead generation companies.
Survey & Job Progression Support
- Meet weekly with Dean to review survey and job progressions.
- Discuss with Dean or Brendan whether an RA is required and financially viable.
- Identify and resolve missing or incomplete paperwork with customers (e.g., customer contracts, Flex documents, proof of ownership, solicitor paperwork, CFW paperwork, Ofgem documentation).
- Track Flex documents (signed and unsigned) and follow up with customers and councils for sign-off.
- Communicate with customers to arrange Economy 7 and import/export meter changes to enable project progression.
- To check Flex paperwork and proof of ownership (e.g., mortgage statements or deeds) and send to Data Match or GP as required.
- Book surveys as required.
- Once the survey/RA is returned, liaise with Brendan to check compliance before submitting Flex.
- Ensure jobs are compliant and ready for submission.
- Update CRM and spreadsheets as the process moves forward.
- Support and collaborate with the team to meet deadlines.
- Investigate non-compliance issues (Trustmark, funders, and utility companies).
- Send Broad Oka Flex and liaise with Stacy regarding audits and payment of Flex invoices (and ensure audits are submitted, so Stacy can invoice Broad Oka).
- Answering the office phone and dealing with enquiries.
EPC Support
Support on EPCs; liaise with Brendan or Dean where necessary.
CFW / Agility Liaison
- Attend weekly meetings with Agility regarding CFW.
- Report back and discuss outcomes with Dean.
Note: This job role may change to suit the business needs.
Where you'll work
5 Platinum Road
Urmston
Manchester
M41 7LJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
1ST2 ACHIEVE TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
All training will take place at the workplace via tutor-led monthly sessions.
This is a Business Administration Level 3 apprenticeship and on successful completion, taking approx. 15–18 months, the qualification will be gained.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Creative
- Initiative
About this employer
DK Hughes is a family company founded in Manchester and providing cost-cutting, energy-saving solutions to your home or business. DK Hughes is qualified by MCS, Gas Safe and Government Trustmark endorsed.
After this apprenticeship
Long-term career opportunities are available on successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
1ST2 ACHIEVE TRAINING LIMITED
Amy
amy@1st2achieve.co.uk
The reference code for this apprenticeship is VAC1000345125.
Apply now
Closes on Monday 10 November 2025
Sign in with your GOV.UK One Login to apply.